Floor Staff

About the role

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.

Responsibilities

• Box office: Greet and welcome each customer; assist with movie/seat selection and answer general questions; provide friendly and efficient service including answering questions and resolving customer concerns; use point of sale system to accurately process transactions and payments; answer incoming phone calls and provide general theatre information; responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory; check and update marquee and displays; knowledgeable of amenities associated with each film; issue/assist customers with hard of hearing and closed caption devices (in-theatre set up)
• Concession: Greet and welcome each customer; upsell and suggestive sell concession items with each transaction; use point of sale system to accurately process transactions and payments; operate and maintain all concession and kitchen equipment; perform daily opening and closing duties in assigned areas; receive and put away deliveries (stock); comply with city, state and federal food safety and alcohol service laws where applicable; knowledgeable of concession products and offerings; knowledgeable of amenities associated with each film; issue/assist customers with hard of hearing and closed caption devices (in-theatre set up)
• Usher: Greet and welcome each customer; deliver auditorium announcements (greeting, promotions, and safety information); maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas; assist customers with locating a seat or their assigned seat; control theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium; perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity); report safety and security concerns to management (trip hazards, lights out, broken seats); knowledgeable of amenities associated with each film; issue/assist customers with hard of hearing and closed caption devices (in-theatre set up); provide light janitorial support

Requirements

• Must be at least 16 or 18 years old
• Committed to providing exceptional customer service
• Good verbal communication skills
• Accurate cash handling and math skills
• Must be available during peak business hours (nights, weekends, and holidays)
• Ability to work in a fast-paced environment
• Ability to interact with the public and provide high level of customer service
• Ability to work independently
• Ability to lift 50 pounds and stand for a long period of time
• Ability to comply with attendance and dress code policy
• Ability to operate various concession and kitchen equipment (check with Theatre Manager for specific types)

Benefits

• Free movies
• Free popcorn and soda
• 50% off concessions
• Medical and Dental benefits*
• 401(k) retirement with company match*

*After initial eligibility period

Pay

$16 USD - $16 USD