Floor Staff- $15.00 Per Hour plus incentives- Regal Kendall Village 16 4DX, IMAX, RPX & Screen-X

About the role

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code
• Box Office: Operating POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes and coupons; upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX); promoting Regal Crown Club program; ensuring tickets sold per MPAA rating and company policy; responding to phone calls and guest questions per guest service philosophy
• Concession: Operating POS system, handling cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons; managing concession stock inventory; promoting Regal Crown Club program; operating, preparing and cleaning concession equipment; upselling/suggestive selling; complying with local, state, federal food safety laws; ensuring required alcohol certification and training are current where applicable
• Usher: Tearing tickets, collecting and depositing stubs, directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowd control and assisting guests finding seats; enforcement of MPAA rating system; conducting in-theatre inspections to monitor picture and sound quality, watch for film/content theft, help maintain safe environment; reporting problems/discrepancies to management; performing in-auditorium concession auxiliary sales as directed; cleaning auditoriums after shows and maintaining clean restrooms, lobby, hallways, other areas; monitoring cleanliness and operation of theatre vending equipment; assisting with opening and closing duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required. If theatre sells alcohol and assigned duties include selling/serving alcohol, must complete any legally required state or local training and obtain required certificate; must complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
• Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.
• Math Ability: Perform calculations with speed and accuracy and identify and correct errors.
• Reasoning Ability: Identify problems, gather relevant data and note possible causes; evaluate relevant information, recognize alternatives and reach conclusions based on evidence; take action beyond what is necessarily called for; perform under pressure and/or opposition.
• Personal Skills: Possess excellent communication skills with customers, co-workers and management; establish goals, budget time, and set priorities to achieve desired objectives.
• Physical Demands: While performing duties, employee frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear; occasionally required to climb or balance and stoop, kneel, crouch, or crawl; may occasionally be required to lift up to 60 pounds; vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Work Environment: This is a smoke free facility.