Floor Leader (Part-Time)

About the Role

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” This role performs a variety of sales, merchandising, and operational tasks assigned by store management. Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Responsibilities

• Sales Generation and Guest Service
  • Greet Guests with a friendly, engaging attitude and provide legendary service.
  • Answer questions regarding the store and its merchandise, recommend, select, and help locate merchandise based on Guest needs.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education, sharing that knowledge with the Team.
  • Maintain and share knowledge of current sales, promotions, policies, and security practices.
  • Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
  • Provide legendary service in key areas: Front 5, sales floor, fitting rooms, and register area.
  • Knowledgeable of exchange and return procedures, turning them into showmanship opportunities.
  • Fill out and use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Meet or exceed performance standards in Buckle business builders and guest loyalty (fit appointments, Buckle credit card, guest connect).
  • Expand Guest selection through inventory tools, iPad apps, and advanced product search.
  • Maintain and build Guest relationships to develop a client-based business.
  • Lead by example with high showmanship, excellent customer service, and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Ask business-driven and showmanship questions to Manager, Team Leaders, and Teammates.
  • Remain coachable and allow Manager to educate on sales presentation.
  • Consistently perform leadership actions and maintain high standards.
• Teammate Recruiting, Training, and Development
  • Recognize recruiting opportunities using Jobs & Careers cards, email referrals, and Teammate recommendations.
  • Assist in leading, directing, motivating, and educating new Teammates to meet accountability, shift orientation, Loss Prevention, and sales standards.
  • Maintain a positive attitude to foster a positive floor culture.
  • Demonstrate personal dress code to encourage and coach the latest fashion.
  • Participate in daily setup, training, impacting, and reviewing using the Performance Tracker.
  • Motivate Teammates to initiate and complete daily tasks.
  • Demonstrate, coach, and influence denim showmanship and denim fit cards.
  • Create and develop results in your department, balancing actions within your segment.
  • Demonstrate leadership during segments:
    • Awareness of Guests in the store and ensure they are being helped.
    • Get Guests involved with product.
    • Be vocal and update fellow leaders and Team.
    • Responsible for getting Guest names.
    • Work both guys and gals sides to benefit Teammates and Guests.
• Visual Merchandise Management
  • Own and influence product through zone ownership (product knowledge, placement, passion, preference).
  • Complete Weekly Checklist and track the life cycle of product.
  • Recognize and assign Zones and projects to Teammates with specific learning goals.
  • Confirm Teammates follow Visual Standards, Visual Library, and Weekly Visual Checklist.
  • Execute and demonstrate new tools and videos related to zone ownership.
  • Recognize merchandising opportunities from freight to floor and communicate recommendations.
  • Give informational and influential store tours.
  • Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays (Thanksgiving, Christmas).
  • Understand and utilize the planner, including Opening and Closing Checklists.
  • Watch for and recognize security risks and thefts; follow Loss Prevention guidelines.
  • Execute and teach all Point of Sale (POS) procedures.
  • Handle calls from Corporate Office appropriately.
  • Follow Buckle guidelines for returns, exchanges, and Loss Prevention practices.
  • Maintain a positive attitude when dealing with challenging situations.
  • Navigate and execute all tools on the home page.
  • Provide guidance and feedback to non-sales positions.
  • Complete all scheduled shifts and cover shifts when needed.
  • Communicate merchandise handling concerns to Store Manager and Leadership Team.
  • Report policy violations, Teammate, or Guest concerns to appropriate management.
  • Maintain a clean, organized, and shoppable store.
  • Understand and apply Buckle’s Code of Ethics and all policies.
• Supervisory and Leadership
  • Comfortable giving and receiving feedback from peers and Management.
  • Supportive of Leadership and promote personal and store growth.
  • Maintain a professional, mature, and stable relationship with all Teammates.
  • Fulfill mission statement by performing duties with high customer service and contributing to a positive team spirit.
• Perform special projects and other duties as assigned.

Qualifications

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, jump, stoop, kneel, crouch, or crawl, and talk or hear.
• Occasionally required to sit.
• Ability to lift and maneuver 50lbs throughout the store and backroom.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Regularly works in a retail store setting with moderate noise levels.

Benefits

• Teammate Discount: 40% off Buckle products and 25% off Buckle gift cards.
• Medical Plan Access: Eligible part-time teammates may choose between two comprehensive medical plans with 100% preventive care coverage and virtual care access.
• 401(k) with Company Match: Traditional and Roth options available; discretionary matching contributions for qualifying teammates.
• Mental Health Resources: Free confidential counseling, wellness coaching, and self-care tools through the Employee Assistance Program (EAP).
• Paid Leave: Accrues where required by law; one hour of leave for every 30 hours worked.