Floor Leader (Part-Time)

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.”

Responsibilities

• Perform a variety of sales, merchandising, and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).
• Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and consistently provide legendary service.
• Answer questions regarding the store and its merchandise; recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge with the Team.
• Maintain and share knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
• Provide legendary service throughout the store in key areas: Front 5, sales floor, fitting rooms, and the register area.
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn them into showmanship opportunities.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Meet or exceed performance standards in Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect.
• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good Guest relationships to develop a client-based business.
• Lead by example with a high level of showmanship, excellent customer service, and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Ask business-driven and showmanship questions often to Manager, Team Leaders, and all Teammates.
• Be coachable—allow Manager to educate in sales presentation.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.

Teammate Recruiting, Training, and Development

• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals, and Teammate Recommend.
• Develop skills and assist in leading, directing, motivating, and educating new Teammates to meet Buckle’s accountability, shift orientation, Loss Prevention, and sales presentation standards.
• Maintain a positive attitude at all times to create a positive floor culture.
• Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
• Participate effectively in daily setup, training, impacting, and reviewing while utilizing the Performance Tracker.
• Motivate Teammates to initiate and complete daily tasks.
• Demonstrate passion for denim showmanship and denim fit cards through Teammates and Guests.
• Create and develop results in your department and balance all DM actions within your segment, including completing the mid-week check-in.
• Demonstrate leadership actions during segments:
  • Awareness of Guests in the store and ensure they are being helped.
  • Demonstrate how to get the Guest involved with product.
  • Be vocal and continuously update fellow leader and Team.
  • Responsible for getting Guest names.
  • Understand and work both guys’ and gals’ sides to benefit Teammates and Guests.

Visual Merchandise Management

• Own and influence product through zone ownership:
  • Product knowledge, placement, passion, preference.
  • Weekly Checklist.
  • Life cycle of product.
  • Track Results.
• Recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind.
• Confirm Teammates are following through with Visual Standards, Visual Library, and Weekly Visual Checklist with urgency and accountability.
• Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product; communicate recommendations and solutions to Store Manager.
• Give informational and influential store tours.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.

Operations

• Work a flexible schedule, which may include mornings, evenings, weekends, and holidays (e.g., day of/day after Thanksgiving and Christmas), based on store and business needs.
• Understand and utilize the planner, including completion of Opening and Closing Checklists.
• Watch for and recognize security risks and thefts; know how to prevent or handle these situations.
• Follow all Loss Prevention guidelines, including daily bag and purse checks.
• Execute and teach all Point of Sale (POS) procedures.
• Appropriately handle calls from Corporate Office.
• Know Buckle guidelines when handling returns and exchanges.
• Maintain a positive attitude when dealing with challenging situations involving Guests or Teammates.
• Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.
• Navigate and execute all tools on the home page.
• Provide guidance and feedback to all non-sales positions.
• Complete all scheduled shifts and cover shifts when needed.
• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
• Communicate any policy violations, Teammate, or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Consistently maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement.
• Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.

Supervisory and Leadership

• Comfortable giving and receiving feedback from peers and Management.
• Supportive of Leadership.
• Promote personal and store growth.
• Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Perform special projects and other duties as assigned.

Benefits

• Teammate Discount: 40% off Buckle products and 25% off Buckle gift cards.
• Medical Plan Access: Eligible part-time teammates may choose between two comprehensive medical plans. Preventive care is covered at 100%, and all plans include access to virtual care.
• 401(k) with Company Match: Start planning for the future with traditional and Roth options. Teammates may contribute after meeting eligibility requirements, with discretionary matching contributions from Buckle.
• Mental Health Resources: Access to free confidential counseling, wellness coaching, and self-care tools through the Employee Assistance Program (EAP).
• Paid Leave: Paid leave accrues where required by law; one hour of leave is accrued for every 30 hours worked.

Qualifications

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; jump; stoop, kneel, crouch, or crawl; and talk or hear.
• Occasionally required to sit.
• Physical ability to lift and maneuver 50lbs throughout the store and backroom.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Regularly works in a retail store setting. The noise level in the work environment is usually moderate.