Floor Lead (Sur La Table)

About the role

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manager on Duty (MOD).

Responsibilities

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained, and consistently followed.
• Provide coaching in the moment and performance feedback to employees; communicate performance issues directly to the General Manager or Store Manager.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure the selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training, and seeking out additional resources when necessary.
• Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
• Complete and carry out inventory transactions including but not limited to receiving, MOS, and RARs.
• Ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management, and corporate office.
• Accurately record time worked according to SLT policy.
• Additional responsibilities as assigned by General Manager or Store Manager.

Essential Functions

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the workplace coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch in order to demonstrate, retrieve, and replenish merchandise.
• Ability to work a varied schedule to observe employees and customers at different times of the day, week, and year.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse in order to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

Requirements

• 1 year of retail sales and customer service experience.
• Prior experience as a Sur La Table Sales Associate, preferred.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word, and Excel).
• May require Food Handlers Certification.

Skills

• Focus on the Customer: You inspire and delight your customers.
• Be Genuine: Your communication style is respectful, effective, and sincere.
• Make the Right Call: You effectively blend knowledge, experience, wisdom, and decisive action.
• Take Ownership: You are committed, responsible, and provide solutions.
• Achieve Results: You meet and exceed goals and expectations.

Pay

$15.57 - $17.56 per hour (Bonus eligible)

Benefits

• Employee Discount
• 401K after 90 days; must be 21 years of age