Floor Lead (Retail) (Full-time)

About the role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Manage inventory, participate in execution of inventory & cycle counts, ensure teams have proper technology in place and troubleshoot guidance where needed.
• Support in fulfilling orders, participating in back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Support in mitigating shrinkage, supporting in maintaining organizational integrity of our BOH, up to and including display inventory and sellable inventory, packaging, and all supplies.
• Participate in merchandising, maintaining brand standards of visual presentation, cleanliness and functionality, and escalations.
• Onboard new talent, assess the regular and accurate assessment of our people against performance review criteria and KPIs, engage with our people and establish a positive and engaging work environment.
• Adhere to and validate our policies and compliance practices in employee relations.

Requirements

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.

Qualifications

• Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Skills

• Proficient in using point-of-sale systems, inventory management software, and other retail technology.

Benefits

• Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• Opportunity to utilize 401(k) & commuter benefits plans.
• Comprehensive medical benefits including PMI, Cashplan, and Pension program.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

Pay

This role currently has a base pay range of $23 - $26 per annum based on a candidate’s experience and qualifications.

Schedule

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.