Floor Lead (Retail) (Full-time)

About the role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Manage inventory and participate in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Support in mitigating internal, external and administrative loss of product.
• Escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• Maintain visual standards and fixtures & maintenance, participating in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Onboard new talent to our store teams, assess the regular and accurate assessment of our people against performance review criteria and KPIs, and build healthy relationships with our people to establish a positive and engaging work environment.

Requirements

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.

Qualifications

• Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Skills

• Proficient in using point-of-sale systems, inventory management software, and other retail technology.

Benefits

• Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• Opportunity to utilize 401(k) & commuter benefits plans.
• Paid time off – inclusive of vacation and sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

Pay

This role currently has a base pay range of $23 - $26 per hour based on a candidate’s experience and qualifications.

Schedule

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.