Floor Lead (Retail) (Full-time)
Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders at Mejuri are engaging, nimble, creative and driven.
Responsibilities
Customer Experience
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling (STACK).
- Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance as well as the performance and engagement of the team (STACK Leadership).
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Own KPIs: OPH, NPS (85%+), SPH, STACK Leader Segment: Conversion and Sales Success.
Operations
- Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed (Inventory).
- Participate as needed in the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards (Order Fulfillment).
- Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies (Storage & Organization).
- Proficient in using point-of-sale systems, inventory management software, and other retail technology (Systems & Technology).
- Support in mitigating internal, external and administrative loss of product (Shrink).
- Participate in identifying and escalating opportunities