Floor Lead (Retail) (Full-time)

About the role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Manage inventory, participate in execution of inventory & cycle counts, ensure teams have proper technology in place and troubleshoot where needed.
• Support in fulfilling orders, participating in back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Support in mitigating shrinkage, supporting in maintaining organizational integrity of our BOH, up to and including display inventory and sellable inventory, packaging, and all supplies.
• Participate in merchandising, ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
• Onboard new talent to our store teams, assess the regular and accurate assessment of our people against performance review criteria and KPIs, build healthy relationships with our people and establish a positive and engaging work environment.

Requirements

Experience in a high volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking ability - identify potential challenges and develop action plans. Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs. Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Qualifications

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements. Must be able to stand for 8 hours, lift up to 50 lbs. Must adhere to and validate our policies and compliance practices.

Skills

Adaptable, creative, organized, critical thinker, physical stamina, evening/weekend/holiday availability, ability to lift up to 50 lbs, adherence to policies and compliance practices.

Benefits

Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind. Opportunity to utilize 401(k) & commuter benefits plans. Comprehensive medical benefits including PMI, Cashplan, and Pension program. Paid time off – inclusive of vacation and sick days. 4 months of 80% parental leave salary top-up and personalized return to work plans. Monthly retail bonus program. Regular feedback via performance reviews. Robust in-house retail learning program. Generous product discount!

Pay

$22 - $25 per annum based on a candidate’s experience and qualifications.

Schedule

Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements. Must be able to stand for 8 hours, lift up to 50 lbs.