Floor Houseperson

About The Source Hotel

Nestled in Denver’s vibrant RiNo Art District, The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance. As part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, our hotel offers guests an immersive experience that celebrates creativity, culture, and community.

Job Overview

We're looking for a Floor Houseperson to join our dynamic Housekeeping team. Whether it's delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you'll be an essential part of what makes The Source Hotel a standout destination!

Essential Functions

• Maintain cleanliness and order in storage areas.
• Distribute linen to all landings upon delivery from laundry company.
• Ensure all Housekeeping landings and storage areas are fully supplied daily.
• Collect department supplies from areas of delivery and distribute accordingly.
• Collect dirty linen from Room Attendants and deliver clean linen to appropriate areas.
• Collect trash from Room Attendants and ensure they have necessary supplies.
• Assist Room Attendants with stripping rooms when necessary.
• Stock housekeeping carts with necessary supplies, such as linens, towels, and toiletries as necessary.
• Afford assistance in inventory management by notifying the Housekeeping Supervisor/Manager of any shortages or damaged items.
• Afford assistance to Supervisor and Room Attendants with mini bar upkeep and inventory.
• Respond promptly and courteously to guest requests or inquiries.
• Clean and maintain public areas, including the lobby, corridors, elevators, and restrooms when needed.
• Empty trash receptacles and ensure proper disposal of waste.
• Vacuum, sweep, and mop floors when needed.
• Dust and wipe down furniture, fixtures, and surfaces.
• Afford assistance with cleaning guest rooms when necessary.
• Remove In Room Dining trays from hallways and place in the landings.
• Ensure the overall comfort and satisfaction of guests by providing exceptional service.
• Afford assistance with the inventory, audit, and refill of Minibar items in the rooms.

Required Skills/Qualifications

• Minimum of 1+ years of previous experience in a team of housekeeping employees through motivation, coaching, and development.
• Proven experience in housekeeping departments.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills and ability.
• Comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Demonstrated sound organizational, coordinating, and personal interface skills.
• Demonstrated written and verbal communication skills.
• Demonstrated job reliability, diligence, dedication, and attention to detail.
• An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours.” For example, nights, weekends, and holidays (as needed and when applicable).

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• All employees must follow proper safety precautions at all times to avoid injuries.
• While performing the duties of this job, the employee is regularly required to stand; walk; stoop, kneel, crouch, bend or twist; and talk or hear.
• The employee frequently is required to use hands to handle, grasp or push/pull; reach with hands and arms; climb or balance; push, pull or lift over 10 pounds.
• The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Work Habits

• In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
• You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

• The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.