Floor Concierge/Lounge Attendant

Welcome to Pyramid Global Hospitality, where people come first. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

About the Property

Pleasanton Marriott is proud to be the best employer in the area. Our core values involve personal development, people, and a desire for them to succeed. We believe each member of our team has a key part to play in delivering outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not just because of the amenities, but because of the culture and the people who make it happen.

What You Will Have an Opportunity To Do

• Oversight & assistance in creating memorable guest experiences, as well as, anticipating guest and facilitator needs through event pre-walks and room checks
• Walk your space throughout the day, interact with employees, gather their feedback, and assist with needs
• Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed
• Follow up with all change requests to ensure accuracy and operational communication
• Oversee Program “Turn” Activities and ensure smooth programmatic flow for meetings
• Daily communication with AV, Virtual Planner, Regional Manager
• Provide Room and AV orientations as needed
• Assist with technical and logistical opportunities that arise in meeting rooms for both instructors and attendees, as assigned
• Fulfill and support guest need throughout the day. Services include but are not limited to copying, typing, physical and digital signage, nametags escort from building to building etc.
• Review and manage daily office/desk space reservations and logistics
• Review distribution of in-house reports to ensure consistency and completeness of information
• Prepare signage as needed for all functions

What Are We Looking For?

• Previous experience in Banquets is required, preferably in a Captain or similar supervisory role
• Strong leadership skills
• Thorough, detail oriented, organized, and proactive
• Independent thinker and doer
• Strong sense of style and taste
• Intuitive ability to deliver exceptional customer service
• Proficient knowledge with both AV and IT
• Management/supervisory experience
• Knowledge of maintaining all audio-visual equipment, to include storage
• Experience reading and understanding Banquet Event Orders
• Experience communicating effectively with all guests and team members
• Experience with scheduling, hiring, and training team members
• Excellent computer software knowledge of Microsoft Office, Google Suite, STS and property related PMS system
• Excellent organization skills; previous guest services experience and interpersonal skills; familiarity with basic office equipment, including fax and copy machines

Compensation

$20.00/hr

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.