Flood Team Lead

Job Duties And Responsibilities

• Review and resolve escalated or high-risk flood insurance cases.
• Interpret advanced policy documentation including endorsements and elevation certificates.
• Ensure compliance with NFIP, private insurance, and lender-specific standards.
• Serve as a initial reviewer for coverage adequacy and documentation accuracy.
• Provide guidance and support to Flood Specialists I and II.
• Lead training sessions and assist in onboarding new team members.
• Offer performance feedback and support skill development.
• Act as a resource for technical and procedural questions.
• Maintain strong working relationships with insurance agents and lender partners.
• Handle complex outbound and inbound communications regarding policy issues.
• Resolve disputes and ensure timely documentation delivery.
• Represent the flood operations team in cross-functional meetings.
• Lead preparation for internal and external audits.
• Monitor regulatory changes and update procedures accordingly.
• Collaborate with compliance and legal teams to ensure readiness and accuracy.
• Develop and maintain documentation for regulatory reporting.
• Identify inefficiencies and recommend workflow enhancements.
• Contribute to SOP development and system optimization.
• Participate in cross-functional initiatives to improve flood operations.
• Support departmental goals and strategic initiatives.
• Aid in overflow work and special projects.
• Provide input on technology and system enhancements.

Qualifications

• High school diploma or GED.
• Bachelor’s degree preferred.
• 5+ years of experience in flood insurance operations, loan servicing, or insurance compliance.
• 5-7 years of leadership experience.
• Proven expertise in NFIP and private flood insurance policy review and regulatory interpretation.
• Experience mentoring or leading teams in a flood operations environment.
• Strong understanding of audit processes, force-placement procedures, and compliance strategy.
• Excellent communication skills with experience managing agent and lender relationships.
• Preferred: Certification such as Certified Floodplain Manager (CFM) or equivalent.

Pay

The exact pay range is not specified, but we offer a competitive compensation package including medical, dental, and vision insurance coverage; 100% company-paid life and disability coverage; 401k options with company match; and three weeks paid time off by the end of the first year.