Flood Specialist I

Flood Insurance Verification

Review flood insurance policies for completeness and compliance, including but not limited to Flood Mapping Changes. Confirm coverage amounts, effective dates, and policy types. Identify discrepancies or missing information in documentation. Ensure policies meet NFIP or private insurance standards.

Outbound Calls to Insurance Agents

Contact insurance agents to verify flood insurance coverage and resolve issues. Request missing documents such as declarations or renewal confirmations. Clarify policy details including coverage limits and property addresses. Document call outcomes and follow up on pending items.

Client/Lender Other Duties as Assigned

Aid with team projects and overflow tasks. Participate in process improvement initiatives. Support training efforts for new team members. Respond to inquiries regarding flood insurance requirements. Provide policy documentation and clarification to lenders. Assist with understanding compliance standards and coverage needs.

Data Entry & System Updates

Accurately input flood insurance data into internal systems. Update records for renewals, cancellations, and coverage changes. Maintain audit-ready documentation and ensure data integrity. Flag and escalate inconsistencies for further review.

Compliance Monitoring & Reporting

Support internal audits and regulatory reviews. Understand and follow scheduled workflow to meet appropriate department goals for productivity and accuracy. Monitor ongoing coverage and initiate force-placement when necessary. Ensure documentation aligns with federal and private insurance guidelines.

Qualifications

• High school diploma or GED
• Bachelor’s degree preferred
• 1+ years of experience in insurance, loan servicing, or administrative support (flood insurance experience preferred)
• Basic understanding of insurance documentation and compliance standards
• Strong attention to detail and organizational skills
• Effective communication skills, especially in professional phone and email interactions
• Familiarity with data entry systems and Microsoft Office Suite