Floating Teller-Southern Shores Branch

About the role

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements.

Responsibilities

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
• Conducts all credit and debit transactions in compliance with established bank policies and procedures
• Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable difference record
• May process night deposits and ATM transactions
• Delivers excellent service to all bank customers
• May refer customers to other bank staff for product sales or problem resolution
• Working under moderate supervision
• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures
• Communicates information that requires some explanation or interpretation

Requirements

• Must be able to stand for extended periods of time and lift objects up to 30 lbs
• May require travel; must have reliable transportation and a valid driver's license, if applicable

Qualifications

• Typically requires 2+ years of relevant experience
• May require vocational or technical training

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Paid time off
• Retirement savings through a 401(k) plan
• Wellness resources
• Incentive compensation, bonuses, or other variable compensation (subject to plan terms and performance criteria)