Floating Teller

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g. cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skill Set

The position requires a high level of customer service skills, digital fluency, and the ability to manage multiple tasks effectively. Excellent communication and problem-solving abilities are essential. The ideal candidate should be able to work independently and as part of a team, and have the ability to handle a variety of tasks with attention to detail.

Qualifications

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience. Proven verbal and interpersonal skills, and proven ability to demonstrate exceptional customer service. Proven time management and prioritization skills, and proficiency with internet user-level technology are preferred.

Benefits

M&T Bank offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. The company also provides professional development opportunities and encourages a positive work-life balance.

Pay

The pay range for this position is $20.00 - $30.41 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Schedule

The position involves frequent travel to different branches within the NH East region, including Raymond, Stratham, Exeter, Hampton, Durham, and other locations as needed.