Floating Teller (Cranberry Twp, Butler, Ross Twp)

Essential Functions

• Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the Bank.
• Travel to Bank locations within a specified geographic region, potentially mid-shift with little notice.
• Must have access to reliable transportation to facilitate working in multiple locations.
• Reliable attendance is required.
• Achieve financial wellness activity goals, such as identifying referral opportunities.
• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Refer customers to appropriate team member for complex requests or products/services.
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns.
• Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed.
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.
• Complete educational training as assigned and self-educate using bank designed programs and applications.

Knowledge, Skills, And Abilities

• Establish effective working relationships among team members and participate in solving problems and making decisions.
• Present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
• Establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information.
• Make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas.
• Knowledge of computers and the Teller System.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education: High School Diploma or equivalent preferred.
• Work Experience: Customer service experience preferred, Cash handling experience preferred, Banking and/or retail experience preferred.