Floating Senior Sales & Service Representative (Universal Banker)

Sales

Achieve individual and/or team financial, production and relationship results relative to the specific metrics and goals assigned.

Engage with customers, prospects and referral sources through proactive outreach.

Represent the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank.

Engage in sales practices that are aligned to create value for both the customer and the bank.

Service Standards

Foster collaborative partnerships that deliver value for customers, prospects and colleagues.

Initiate conversation to uncover sales or referral opportunities.

Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.

Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration

Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.

Complete required training by established deadlines.

Perform general office management duties as assigned to ensure operational efficiency.

Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function.

Qualifications

• High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program
• Preferred Education: Bachelor's degree
• Preferred Area of Experience: Telephone sales
• Must possess a valid driver's license.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

More information can be found at https://jobs.firstcitizens.com/benefits.