Floating Medical Assistant

About the Role

Under general direction, provides direct patient care to patients of Clearway Pain Solutions. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the Pharmacy Database Monitoring Program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained.

Responsibilities

• Perform job in accordance with Company Mission, vision, and goals.
• Assists patients with medical forms, as necessary.
• Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.
• Accurately completes applicable paperwork; ensuring patient medical records are complete.
• Prepares all forms and requisitions as instructed by the provider.
• Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism, and accountability at all times.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.
• Takes and records patient vitals.
• Properly maintains examination rooms and all other clinical areas.
• Answers telephones in a professional manner and delivers messages promptly.
• Returns patient calls in a timely manner.
• Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings, and by keeping certifications current.
• Adheres to Infection Control, Safety, and OSHA standards as specified by State and Company standards.
• Maintains knowledge of, and complies with established State, Company, and any other applicable policies and procedures.
• Instructs patients in simple procedures/tests and dispenses appropriate educational materials.
• Relays provider orders to the patient.
• Prepares, cleans, and maintains ultrasound machine, as appropriate.
• Draws up injections to be administered.
• Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records.
• Fits patients for durable medical equipment (DME) and completes all applicable paperwork.
• Obtains prior-authorizations for radiology and/or prescriptions, as needed.
• Keeps rooms clean and stocked with supplies.
• Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed.
• Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment.
• Monitors personal and provider staff task buckets in the EMR.
• Under the direction of the physician, assists with providing Workers Compensation medication.
• Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity.
• Processes specimens and prepares them for shipping.
• Maintains lab area with ample supplies and in a clean and safe condition.
• Follows test requirements of laboratory and procures unaltered urine specimen for testing.
• Participates in and completes all required trainings and in-services.
• Acts as a back-up for Ancillary Medical Assistants, performing Ancillary Medical Assistant duties, as directed.
• Performs other duties as assigned.

Requirements

• High School Diploma, or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers, and the public.
• Ability to work individually as well as within a team.
• Ability to follow both verbal and written instructions.
• Ability to work a flexible schedule.
• Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Ability to multi-task and prioritize.
• Strong attention to detail.
• Strong organization skills.
• Problem-solving and reasoning abilities.
• Ability to meet predefined quality standards.
• Professional attitude and appearance at all times.
• Working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• Strong desire to provide excellent customer service; to comply with rules and regulations; high ethical and professional standards; and continuous improvement of professional performance.

Preferred Qualifications

• Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure.
• One (1) year of prior experience working in a medical practice.
• One (1) year of prior experience working with an Electronic Medical Record (EMR).
• Current Basic Life Support (BLS) certification.

Driving/Travel

The employee must have reliable transportation. Travel for this position may be required up to 100%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.

Pay

Pay Range: $17.00/hr - $22.00/hr

Benefits

• PTO: Up to 96 hours in first year (pro-rated based on start date)
• Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• Retirement: 401(k) with employer match
• Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
• Other Company-Paid Benefits: Basic Life/AD&D, Employee Assistance Program
• Other Voluntary Benefits: Short-Term Disability, Long-Term Disability, Voluntary Life, Accident, Critical Illness, Hospital Indemnity

This position is non-exempt (hourly) and eligible for overtime pay in accordance with applicable law. Overtime is not guaranteed. This position is not eligible for bonus, commission, incentive, or shift differential pay.