Floating Leasing Professional

About the role

The main jobs functions of the Floating Leasing & Marketing Professional are to greet prospects and residents, lease and prelease apartments, present the features and benefits of their assigned community, properly secure lease agreements from qualified applicants, and assist with resident and employee relations.

Responsibilities

• Greet clients (off your seat and on your feet!)
• Maintain a professional yet friendly atmosphere in the leasing office and other areas where prospects and residents meet.
• Answer incoming phone calls and emails and handle accordingly.
• Greet and qualify prospective residents, determining needs and preferences, and professionally present community and specific apartments to them while communicating features and benefits.
• Tour apartments with clients; discuss all benefits of the apartment community and each apartment shown.
• Tour model apartment, even though it may not be the floor plan desired.
• Explain to the client in detail the application procedures and lease contract.
• Correctly complete all lease applications, assist with application verification and notify prospective residents of results.
• Update information in the management software program.
• Assure application is processed through proper channels.
• Type leases, enter leasing and traffic information in computer as necessary.
• Organize and file appropriate reports, leases and paperwork.
• Shred all confidential paperwork as needed.
• Type weekly, monthly and/or special reports as designated by the Property Manager(s).
• Inspect models and make ready units daily or as directed by the Property Manager(s) to ensure cleanliness.
• Receive deposit and rent money, record appropriately.
• Maintain at least a 33% closing ratio.
• Welcome new residents. Assist as necessary to ensure a smooth move-in.
• Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff.
• Become familiar with competitive properties in the area and know how to sell against them in a positive fashion (do not negative sell competitors).
• Become familiar with the area.
• Become familiar with all Company policies and procedures.

Responsible for

• Answer phone, take service requests and extermination orders.
• Complete service request forms and distribute as specified by Property Manager(s).
• Make service request follow up calls and complete work orders in management software.
• Acknowledge and assist residents who come into the office.
• Consult with Property Manager(s) if a question or a policy exception is needed.
• Aid Property Manager as directed.
• Assist in paperwork, touring property, vacancies, and policy violations.
• Work with other employees to maintain a smoothly-run community.
• Maintain a professional and positive attitude and appearance at all times.
• Work with all employees to foster the Company team spirit.

Qualifications

• Must have at least a high school diploma (college hours preferred).
• Must be willing to work flexible hours/days and weekends.
• Must have or be willing to learn computer skills.
• An outgoing or extroverted personality is recommended.

Education/Training

• National Apartment Leasing Professional (NALP) desired.
• Licensed Real Estate Agent within one year of full-time employment preferred.

Physical Requirements

• Stand and walk or sit alternatively depending on specific needs. Estimate 70% of time is spent on feet and 30% sitting at desk.
• Have occasional need (66% to 100% of the time) to perform the following physical activities:
• Bend/Stoop/Squat: Pick up litter, filing.
• Climb Stairs: Inspect and show community.
• Push or Pull: Inspect and show community, open and close doors.
• Reach Above Shoulder: Inspect community, store/retrieve supplies.
• Have constant need (66% to 100% of the time) to perform standing and walking activities related to inspecting and presenting property.
• Constant need (66% to 100% of time) to perform the following physical activities:
• Writing/Typing: Corporate, inter-office, resident communications.
• Grasping/Turning: Telephone, doorknob use.
• Finger Dexterity: Typing, operation of office equipment.
• Lifting/Carrying (paperwork, deliveries, files, miscellaneous): Over 25 lbs.: Rare need (less than 1% of the time). 20 lbs. – 25 lbs.: Occasional need (1% to 33% of the time). Less than 20 lbs.: Frequent need (33% to 66% of the time). Under 10 lbs.: Constant need (66% to 100% of the time).
• Have constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting and showing community.
• Have constant need (66% to 100% of the time) to communicate over telephone and in person with prospects, residents, vendors and corporate and resident staff.

Safety Responsibilities

• Learn and comply with all company safety rules.
• Use appropriate safety equipment at all times.
• Immediately report all unsafe conditions to supervisors.
• Be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
• Check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements

• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance