Floating Leasing Consultant

Avenue5 Residential is a people-focused property management company that empowers associates to deliver exceptional service to residents, properties, and clients.

About the role

The Floating Leasing Consultant coordinates all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role interacts directly with prospective and current residents to achieve maximum occupancy, ensure resident retention, and promote client satisfaction. The consultant focuses on understanding and meeting the needs of others through excellent customer service and empathy.

Responsibilities

• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Ensure model apartments are in touring condition and orient prospective and current residents to the property.
• Process renewal paperwork and deliver documentation to current residents monthly.
• Maintain accurate records of traffic activity in the computer system.
• Follow up with prospective residents via phone, mail, or email and convert phone traffic into scheduled property tours.
• Inspect apartments prior to move-ins and coordinate move-in/out needs with the maintenance team.
• Create and maintain confidential resident files, reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and on time.
• Perform daily open and close procedures.
• Assist with ongoing resident relations, ensuring requests are responded to promptly and accurately.
• Shop competitive properties and inspect buildings/grounds for safety and cleanliness, alerting maintenance to needed repairs.
• Process work order requests for residents and ensure timely completion.
• Provide clerical support such as answering phones, filing, and processing property invoices.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies, safety rules, and applicable laws.
• Perform other duties as assigned.

Requirements

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.
• Excellent customer service and interpersonal skills.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong organizational and time-management skills.
• Ability to work independently and prioritize in a fast-paced environment.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment (telephone, fax, printer, copier, key track system).
• Must maintain a valid driver’s license, clean driving record, and current auto insurance.
• Required to complete Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days.

Skills

• Excellent interpersonal and communication skills to engage with all levels of management.
• Sensitivity to confidential matters.
• Ability to relay technical concerns with detail and accuracy.
• Strong problem-solving and conflict resolution skills, including defusing difficult situations.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Competitive pay plus basic life insurance and matching 401(k) contributions.
• Generous time-off plan including 10 paid holidays, a community service day, and your birthday.
• Mentoring and professional development opportunities.
• Discounts, tuition reimbursement, and a robust recognition program.

Pay

$20 to $22 per hour

Schedule

Tuesday–Saturday, 9:00 AM–6:00 PM