Floating Leasing and Occupancy Specialist

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Gather appropriate documents by program types for residency approval submission during the application or recertification process.
• Remain up to date with federal, state, or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience completing certifications for tax credit units.
• Able to plan and schedule 4 months of work activity.
• Experience with computer systems, including web-based applications and Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Able to consistently meet required deadlines and follow schedules.
• Able to complete repetitive tasks with a high level of detail.

Preferred Qualifications

• Associate's degree.
• Bilingual in Spanish preferred.
• Specialist in Housing Credit Management (SHCM) certification.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) certifications.

Pay

The pay range for this role is $23.72-$28.00 per hour.

Schedule

This opportunity offers a typical work schedule: Monday through Friday 8:30AM to 5:00PM.

Benefits

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Variety of Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability
• Basic Term Life Insurance and AD&D
• optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families