Floating Lead Maintenance Technician - Multifamily

About the role

The Floating Lead Maintenance Technician is responsible for upholding the physical integrity of the assigned community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role plays a key part in preserving property value and enhancing resident satisfaction. The role also involves training and mentoring maintenance personnel.

Responsibilities

• Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more.
• Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps.
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.
• Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property.
• Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations.
• Approve and delegate service requests, overseeing completion and providing hands-on support when needed.
• Maintain knowledge of the property maintenance budget and obtain management approval for major expenses.
• Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible.
• Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager.
• Perform and schedule preventative maintenance for all equipment and common areas.
• Coordinate with external vendors when needed and ensure all maintenance work is done to company standards.
• Promote exceptional customer service and ensure timely response to resident concerns and service requests.
• Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster a sense of community.
• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

Requirements

• Minimum 3 years of experience in multifamily property maintenance or a related field required.
• Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively.
• Strong understanding of your state’s lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software (such as OneSite and/or Yardi) and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff.
• Able to multitask and adapt in a fast-paced, deadline-driven environment.
• Required CPO & HVAC certifications.
• Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies.

Qualifications

• Disabled veteran: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
• Recently separated veteran: any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• Active duty wartime or campaign badge veteran: a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• Armed forces service medal veteran: a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Skills

• Leadership and organizational skills.
• Property management software proficiency (OneSite and/or Yardi).
• Customer service and interpersonal skills.
• Ability to multitask and adapt in a fast-paced environment.
• CPO & HVAC certifications.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance, life and disability coverage, critical illness, accident, hospital indemnity, employee assistance program, paid holidays, birthday leave, work anniversary leave, and PTO.

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time, on-site position at the assigned apartment community. Weekend availability is occasionally required for staffing and emergencies.