Floating Customer Service Rep, Upstate Area
This position is based out of the Anderson area, with regular travel to all Upstate area locations and periodic travel to other branches including Spartanburg, Clemson, Seneca, and others. Mileage is paid for out-of-town travel.
About the role
As a Floating Customer Service Representative at SC State Credit Union, you will travel between branches, assisting with various customer service tasks. Your day-to-day responsibilities will include greeting members, processing transactions, resolving inquiries, and promoting credit union products and services. You will have the opportunity to build strong relationships with members and contribute to a positive service experience.
Flexibility and adaptability are key traits for success in this role, as you navigate different branch environments and customer needs. Whether you're stationed at the teller line or assisting with account openings, your commitment to excellence and customer-centric approach will make a difference every day.
Responsibilities
- Greet members and provide exceptional customer service
- Process transactions accurately and efficiently
- Resolve member inquiries and provide solutions
- Promote credit union products and services
- Adapt to different branch environments and customer needs
- Assist with account openings and other member services
Requirements
- Excellent communication and interpersonal skills
- Strong attention to detail for processing transactions and handling member requests
- Customer-centric mindset and effective problem-solving abilities
- Adaptability and flexibility to work in various branch locations and with diverse teams
- Prior experience in customer service roles is beneficial but not required
- Enthusiasm for delivering exceptional service and a collaborative approach to teamwork
Benefits
- Health, prescription, dental, and vision insurance
- Matching 401k and discretionary profit sharing
- Employer-paid long-term disability
- Paid holidays
- Paid annual leave and sick leave
- Medical flexible spending and dependent care accounts