Floating Community Support Specialist

About the role

The Floating Community Support Specialist supports Greystar’s goals related to the financial facets of onsite operations. This role involves completing accounting, bookkeeping, and other financial responsibilities for assigned communities. Duties include preparing financial close out, ensuring accuracy in processing all payables, and managing resident and vendor communications.

Responsibilities

• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes.
• Manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• Communicates with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue.
• Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation.
• Ensures proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes, and issue payments.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Aids in administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Requirements

College degree in related field, and/or equivalent combination of education and experience is preferred. Strong proficiency in using property management software systems (Yardi experience preferred). Minimum of one year of accounting, property management, or other related experience preferred. Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections/delinquency management. Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.

Qualifications

Knowledge, Skills, Abilities: College degree in related field, and/or equivalent combination of education and experience is preferred. Strong proficiency in using property management software systems (Yardi experience preferred). Minimum of one year of accounting, property management, or other related experience preferred. Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation. Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections/delinquency management. Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to validate and calculate payment information.

Skills

Strong proficiency in using property management software systems (Yardi experience preferred).

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.