Floating Branch Manager

About the role

Municipal Credit Union (MCU) is a 100-year-old credit union serving over 600,000 members. As a Floating Branch Manager, you will lead and support multiple branches, ensuring consistent performance, growth, and operational excellence.

Responsibilities

• Provide leadership coverage and operational support across multiple branch locations as assigned.
• Travel regularly between branches and adjust schedules as needed to support vacancies, extended absences, performance gaps, or special initiatives.
• Quickly assess branch performance, staffing dynamics, and operational health upon arrival at each location and prioritize actions accordingly.
• Consistently reinforce organizational priorities, expectations, and performance standards across all supported locations.
• Maintain flexibility to meet changing business needs and priorities.
• Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.
• Communicate clearly and consistently with Retail Leadership regarding branch conditions, risks, successes, and support needs.
• Build a diverse talent pipeline and champion continuous learning and development.
• Manage and oversee staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch.
• Ensure timely execution of all required documentation.
• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work.
• Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making.
• Aid in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch.
• Ensure timely execution of all required documentation.
• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work.
• Operational Excellence
• Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements.
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
• Manage operational, human capital, reputational and business risk.
• Exercises, leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Maintain dual control over negotiable instruments and devices.
• Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
• Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
• Control branch expenses within budgetary constraints.
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives.
• Utilize tools and reports to analyze, identify and strategically address member trends within the branch.
• Perform other related duties as requested and special projects as assigned.

Requirements

• Bachelor’s degree required.
• Minimum 5 years of branch or managerial experience required.
• Highly ethical and committed to MCU’s core values.
• Strong leadership and interpersonal skills.
• Proven ability to coach, develop and retain a highly engaged team.
• Willingness to enthusiastically manage constantly changing priorities.
• Proven results in sales, service and operations including meeting or exceeding set objectives.
• Excellent written and verbal communication skills.
• Excellent organizational ability in a high-pressure environment.
• Availability of working overtime and Saturdays is required.
• Demonstrated ability to coach, motivate, and hold staff accountable.
• Demonstrated success in planning, organizing, and leading people and activities.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team.
• Technologically proficient, including Microsoft suite and digital banking tools.

Leadership Competencies

• Growth Mindset
• Proven ability to manage change and reinforce organizational priorities
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work