Floating Manager

Position Mission

Manages a company owned Integrated Business Solutions (IBS) location or locations. Meet customer expectations of providing timely service and value. Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs. Fosters a positive relationship between the customer and staff through meetings and open discussions.

Position Performance Measures

• Customer Satisfaction
• Inventory Management/ROI
• Utilization of available tools for tracking value added items for the customer
• Maintain and develop local non-NAPA vendor relationships

Responsibilities

• Responsible for covering vacations and call outs throughout the LA District including Riverside County
• Help with special projects including inventory and procedure rollouts.
• Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems/concerns and to address them both quickly and effectively
• Develop good customer relations and maintain a high level of service to the customer
• Respond timely to customer sales and service questions
• Understand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectations
• Greets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.
• Maintains customer satisfaction by serving customer, securing right part, and resolving issues.
• Understands customer/technicians specific needs and requirements.
• Maintains inventory and ensures parts stocked in correct location.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.
• Sources all parts needs for customers by utilizing various approved IBS vendors.
• Uses non-company approved line codes appropriately.
• Understands and maintains the buy-out PO process.
• Maintains all special order information in the Hub system.
• Understands, and has the ability to input information in, the customers fleet management software
• Commun