Floating Branch Manager

About the role

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Responsibilities

• Assume responsibility for the effective and professional performance of member service functions.
• Guide and manage the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees, and providing additional training, as needed.
• Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
• Evaluate the job performance of the branch staff to ensure quality and quantity of work and service to the members.
• Perform branch functions, such as teller transactions, opening new accounts completing loan applications, processing and approving loans on a consistent and regular basis.
• Maintain and project the Credit Union's professional reputation.
• Monitor branch activity, including transactions, volume, errors, loan volume, sales, and new accounts.
• Present and explain Credit Union services and products to members and assist in meeting their financial needs.
• Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Keep supervisor informed of area activities and of any significant problems or concerns.
• Complete required reports and records accurately and promptly.
• Attend meetings as required.
• Demonstrate dependability and a commitment to quality and flexibility to ensure branch needs and Credit Union goals are attained.
• Hold each employee accountable for contributing to the overall goals of the branch.
• Maintain good working relationships and coordination with area personnel and with Credit Union management.
• Provide assistance to other branch/department staff, as needed.
• Work at other branches when needed.
• Implement and monitor the budget for the branch.
• Ensure that staff receives on-going training on security and robbery procedures.
• Maintain involvement in local community events.
• Create and maintain a cross-selling environment within the branch.
• Establish and maintain goals, objectives, benchmarks, accountability standards and rewards.
• Research and solve staff and member questions and/or problems.
• Follow all Credit Union policies, procedures and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.

Requirements

• A high school diploma or equivalent required.
• A valid driver's license required.
• Knowledge or experience in teller, new accounts, lending, and Credit Union operations and procedures required.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Knowledge or experience in teller, new accounts, lending, and Credit Union operations and procedures required.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in using Credit Union software and systems.
• Effective problem-solving and decision-making abilities.

Benefits

• Employer-paid health and dental insurance monthly premiums.
• Accrual of PTO Leave.
• Employer-matched 401k, 50% match up to 6% of employee contributions.
• Employer-paid Group Life Insurance and Long-Term Disability benefits.
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals.
• Paid Holidays and Paid Training.
• Potential pay increases through additional training opportunities.
• The ability to help serve your local community through our mindset of People Helping People!

Pay

Competitive pay.

Schedule

Full-time schedule.