Floater Member Service Associate (Bilingual Preferred)

About Redwood Credit Union (RCU)

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, reflected in how we serve our Members and treat our employees. Our leadership team fosters a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and financial well-being for all.

RCU is the 25th largest credit union in the U.S. and the largest financial institution based in the North Bay. We have been recognized by Newsweek as one of "America's Best Credit Unions 2026" and "America's Greatest Midsize Workplaces 2025," awarded a 5-Star Bauer Rating, and named one of the Top Corporate Philanthropists (#24) by the San Francisco Business Times. We have also been voted Best Places to Work in the North Bay for 20 years in a row, with world-class employee engagement scores and industry-leading Net Promoter Scores.

Responsibilities

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
• Explain products and services to Members to meet their needs; cross-sell RCU, RCU Investment Services, RCU Insurance Services, and RCU Auto Services products and services.
• Establish basic products and services for Members.
• Provide information to Members’ questions or direct them to the appropriate person or department for assistance.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.
• Complete Members’ transactions accurately and efficiently using established policies and procedures; balance cash, checks, and maintain proper documentation.
• Attend and contribute to departmental meetings; perform branch opening and closing duties.
• Complete orders for Credit Union forms and supplies; participate in Credit Union committees.
• Perform other duties as assigned.

Requirements

• Combination of education and experience equivalent to a high school diploma.
• At least six months of experience in retail sales and cash handling.
• Ability to count and balance cash.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule, including rotating Saturdays.
• Ability to learn new products, services, procedures, technology, and concepts.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of basic math principles and financial institution products and services.
• Skilled in the operation of office equipment, including personal computers with Internet and intranet access.

Additional Requirements for Floater Position

• Ability to travel frequently from branch location to branch location.
• Ability to maintain a valid California Driver’s License and/or flexibility with transportation to provide support to changing locations as assigned.

Qualifications

The ideal candidate has a combination of education and experience equivalent to a high school diploma, with at least six months of retail sales and cash handling experience.

Pay

Base starting range: $23.00 to $29.00 per hour, commensurate with experience. This position qualifies for a 5% Floater Differential in addition to the base pay. The base salary starting range is based on the scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity.

Benefits

• Competitive medical, dental, and vision insurance, including mental health offerings.
• Employee performance incentive plan.
• Salary advancement—merit increase based on performance.
• 401(k) program with employer match.
• Competitive PTO accrual plus 11 paid company holidays and your birthday off.
• RCU Discounts and Perks:
  • 0.75% discount off RCU standard collateral auto loans.
  • 1% discount on all recreational or boat loan products.
  • 2% discount off Visas and Lines of Credit (LOC) loans through RCU.
  • 0% interest loan to support employees with various immigration-related expenses (e.g., visa application fees, relocation costs) up to $1,000.
  • 0% interest loan to support employees with expenses associated with the naturalization process up to $15,000.
  • 0% interest on garment, fitness, or home office equipment loan of up to $500.
  • 100% financing for employee-purchased homes.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.

Work environment is indoors; the majority of time is spent standing or sitting at a workstation.