Floater, Front Desk
FirstService Residential · Kansas City, MO · 3 wk ago
Administrative$21/hrInternship
We need to output HTML fragment with sections: Use
for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to extract content from description. Let's parse the job description. Job Overview: This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication and time management skills. Must be detail oriented and have the ability to multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records and forms of each building in span of control. That's prose; could be "About the role" or "Job Overview". Use heading "About the role". We'll put that content in
. Then "Your Responsibilities" section: list of duties. We'll use heading "Responsibilities". Use
- for each duty.
We need to preserve all substantive info, not invent.
List responsibilities:
- Floater position, must be available to work any shift**
- Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
- Adheres to company policy in all assigned Properties.
- Needs to have reliable form of transportation and communication.
- While on duty must be in Company approved attire and/or uniform, and follow the Company dress code policy.
- When on assignment, needs to maintain and treat their work areas in a neat and safe manner.
- All safety procedures must be adhered to at all times.
- Any safety issues must be brought to the attention of the Property Manager immediately.
- Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
- Works according to given schedule from Building Manager/Front Desk Coordinator, with close supervision.
- Responds to emergency situations in a timely and efficient manner within two hours of notification.
- Reports all complaints/issues to Building Manager/Front Desk Coordinator.
- On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
- May be assigned other duties and responsibilities as required.
Then "Additional Responsibilities" list:
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
We could combine responsibilities and additional responsibilities under one "Responsibilities" section, but we could also separate. The instruction: Prefer a few substantive sections over many thin ones. So we can combine all duties under one Responsibilities section.
Now "Skills And Qualifications" section: list of skills/qualifications. Use heading "Skills" or "Qualifications"? The instruction says use headings like Skills, Qualifications. We'll have a "Skills and Qualifications" heading maybe as
Skills and Qualifications
. Use- for each.
List:
- High school diploma or equivalency required.
- Command of information system hardware/software is preferred.
- Effective written and verbal communication skills.
- Strong customer service and interpersonal skills required.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (maybe not needed as bullet)
- Knowledge of customer service principles and practices
- Customer service focused and understands the value of a smile
- Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities.
- Collaborative attitude and team player but also have the ability to work independently
- Exceptional interpersonal and communication skills
- Knowledge of basic computer applications/skills
- Knowledge of basic administrative duties and organization skills
- Ability to multi-task and prioritize duties
- Exceptional communication skills – verbal and written
- Attention to detail and accuracy
- Highly organized and detailed-oriented
- Problem solving skills
- Able to take direction
- Reliable, punctual and discrete
We need to avoid duplication: there are repeated communication skills etc. We'll keep as listed but maybe combine duplicates? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep each bullet as appears, even if similar. However duplicates may be considered boilerplate? Not exactly. We'll keep them.
Now "Tools And Equipment Used": Could be a section? Not in allowed headings list but could be considered under Skills? Not required. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but says use those for section headings. Probably we should stick to those. Tools could be part of Skills or Qualifications. We'll maybe include under Skills as a bullet.
Physical Requirements: Could be under Requirements? Not in list. Could be omitted or placed under Requirements? The instruction: include a section ONLY when the posting has real, specific content for it. We have physical requirements content. There's no heading for Physical Requirements in allowed list, but we could treat as part of Requirements or Qualifications. Since we have a "Requirements" heading allowed, we can put physical requirements there. Also "Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs." That's schedule info. So we can have a Schedule section.
Also "What We Offer": Part-time, non-exempt associates working 20-30 hours per week, will be eligible for part-time benefits to include your choice of dental, vision, and more. Part-time associates are not eligible for time off benefits, paid holidays and a 401k with company match. That's benefits. So we can have Benefits section.
Also "Travel": Must possess a valid driver’s license and the minimum essential coverage insurance for Missouri and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law. That's a requirement (travel). Could be under Requirements.
Compensation: $21.00 per hour. That's Pay.
Now we need to exclude boilerplate: Disclaimer, AEDT usage, etc. Remove those.
Also remove "Job Overview: This Job Description/Duties Summary is general in nature..." we already used.
Now produce HTML fragment.
Structure:
About the role
... (Job Overview paragraph)
Responsibilities
- ... ...
Skills and Qualifications
- ... ...
Requirements
- Physical Requirements: ... (list physical demands)
- Travel: Must possess a valid driver’s license and the minimum essential coverage insurance for Missouri and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.
Schedule
Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Benefits
- Part-time, non-exempt associates working 20-30 hours per week will be eligible for part-time benefits to include your choice of dental, vision, and more.
- Part-time associates are not eligible for time off benefits, paid holidays and a 401k with company match.
Pay
Compensation: $21.00 per hour
We need to ensure we don't repeat job title as heading. Not included. We need to ensure we don't include minor metadata like Job ID etc. Not present. Now we need to ensure we preserve all substantive info from responsibilities etc. Let's extract responsibilities list precisely. From text: "Your Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Floater position, must be available to work any shift** Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.Adheres to company policy in all assigned Properties.Needs to have reliable form of transportation and communication.While on duty must be in Company approved attire and/or uniform, and follow the Company dress code policy.When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately.Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.Works according to given schedule from Building Manager/Front Desk Coordinator, with close supervision.Responds to emergency situations in a timely and efficient manner within two hours of notification.Reports all complaints/issues to Building Manager/Front Desk Coordinator.On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.May be assigned other duties and responsibilities as required." Then "Additional Responsibilities Practice and adhere to FirstService Residential Global Service Standards.Conduct business at all times with the highest standards of personal, professional and ethical conduct.Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.Ensure all safety precautions are followed while performing the work.Follow all policies and Standard Operating Procedures as instructed by Management.Perform any range of special projects, tasks and other related duties as assigned." We need to split into sensible list items. Some sentences run together without spaces. We'll need to parse. Let's manually create list items: - Floater position, must be available to work any shift** - Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage. - Adheres to company policy in all assigned Properties. - Needs to have reliable form of transportation and communication. - While on duty must be in Company approved attire and/or uniform, and follow the Company dress code policy. - When on assignment, needs to maintain and treat their work areas in a neat and safe manner. - All safety procedures must be adhered to at all times. - Any safety issues must be brought to the attention of the Property Manager immediately. - Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately. - Works according to given schedule from Building Manager/Front Desk Coordinator, with close supervision. - Responds to emergency situations in a timely and efficient manner within two hours of notification. - Reports all complaints/issues to Building Manager/Front Desk Coordinator. - On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays. - May be assigned other duties and responsibilities as required. - Practice and
- for each.
List:
- High school diploma or equivalency required.
- Command of information system hardware/software is preferred.
- Effective written and verbal communication skills.
- Strong customer service and interpersonal skills required.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (maybe not needed as bullet)
- Knowledge of customer service principles and practices
- Customer service focused and understands the value of a smile
- Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities.
- Collaborative attitude and team player but also have the ability to work independently
- Exceptional interpersonal and communication skills
- Knowledge of basic computer applications/skills
- Knowledge of basic administrative duties and organization skills
- Ability to multi-task and prioritize duties
- Exceptional communication skills – verbal and written
- Attention to detail and accuracy
- Highly organized and detailed-oriented
- Problem solving skills
- Able to take direction
- Reliable, punctual and discrete
We need to avoid duplication: there are repeated communication skills etc. We'll keep as listed but maybe combine duplicates? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep each bullet as appears, even if similar. However duplicates may be considered boilerplate? Not exactly. We'll keep them.
Now "Tools And Equipment Used": Could be a section? Not in allowed headings list but could be considered under Skills? Not required. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings but says use those for section headings. Probably we should stick to those. Tools could be part of Skills or Qualifications. We'll maybe include under Skills as a bullet.
Physical Requirements: Could be under Requirements? Not in list. Could be omitted or placed under Requirements? The instruction: include a section ONLY when the posting has real, specific content for it. We have physical requirements content. There's no heading for Physical Requirements in allowed list, but we could treat as part of Requirements or Qualifications. Since we have a "Requirements" heading allowed, we can put physical requirements there. Also "Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs." That's schedule info. So we can have a Schedule section.
Also "What We Offer": Part-time, non-exempt associates working 20-30 hours per week, will be eligible for part-time benefits to include your choice of dental, vision, and more. Part-time associates are not eligible for time off benefits, paid holidays and a 401k with company match. That's benefits. So we can have Benefits section.
Also "Travel": Must possess a valid driver’s license and the minimum essential coverage insurance for Missouri and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law. That's a requirement (travel). Could be under Requirements.
Compensation: $21.00 per hour. That's Pay.
Now we need to exclude boilerplate: Disclaimer, AEDT usage, etc. Remove those.
Also remove "Job Overview: This Job Description/Duties Summary is general in nature..." we already used.
Now produce HTML fragment.
Structure: