Floater Clinic Office Supervisor

Job Summary

The Clinical Office Supervisor is responsible for overseeing the day-to-day activities of our clinics. This position emphasizes leadership, quality patient care, and customer service.

Job Duties And Responsibilities

• Serve as the primary point of contact at all LACENTA clinics both internally and externally.
• Oversees day-to-day operations at clinic locations and/or corporate office locations.
• Affords the appropriate need/requests of office furniture, technology and hardware.
• Handles patient grievances, patient concerns, and all customer service-related matters.
• Aids in developing and approving all clinic personnel schedules.
• Evaluates and provides suggestions and ideas to improve operations and clinic performance.
• Prepares regular reports for upper management.
• Proposes and provides solutions to issues (e.g., profit decline, employee conflicts, loss of business to competitors) and reports to upper management.
• Designs strategy and sets goals for growth.
• Maintains budgets and optimizes expenses.
• Implements and maintains policies and procedures/office administrative systems when necessary.
• Manages vendor relationships and account personnel when necessary.
• Oversees and assists with hiring and training of new staff members.
• Ensures appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to goal.
• Aids in termination and disciplinary needs of staff as needed.
• Ensures employees work productively and develop professionally.
• Supervises and monitors the work of administrative staff, in conjunction with leads, supervisors and department managers.
• Ensures staff follows health and safety regulations.
• Organizes meetings and manages databases.
• Attends company relation functions or events as needed.
• Other duties, as assigned.

Requirements

• AA Degree
• At least 3 years in a supervisory role
• Strategic thinker, innovative and problem-solver
• Excellent communication skills
• Results-driven, adaptable with ability to manage multiple priorities and schedules
• Knowledge of ENT and Allergy, preferred
• Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred
• Demonstrated ability to grow and manage a team while focusing on process improvement and customer service
• Strong leadership and management skills, especially around internal communication and collaboration, goal-setting and metrics/performance management
• Ability to travel to all clinic locations with reliable transportation

Physical Demands

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 10 lbs. periodically
• Travel to clinic locations or sites as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Compensation

$24-$30 per hour