Float Teller - Full-Time

About the role

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance—and best of all, a place where you are accepted and respected for your individuality.

Responsibilities

• Provide accurate and efficient processing of members’ financial transactions to ensure high levels of member satisfaction and maintain accurate record keeping of member accounts
• Contribute to sales goal attainment for department and organization goals, primarily by identifying members’ product and service needs
• Follow established processes and procedures to provide prescribed solutions for any member issues encountered
• Provide banking services, facilitate member transactions, promote Members 1st and its services/customer service, and support general branch office operations and processing
• Conduct various member account transactions, educate members on Credit Union products and services, perform balancing procedures and end-of-day procedures

Skills

• Decision making requires the ability to choose from options outlined in established procedures
• Normal courtesy and tact
• Good communication and interpersonal skills
• Thorough knowledge of credit union products, services, policies and procedures
• Familiarity with PCs and applicable software

Working Conditions / Physical Demands

• Ability to communicate effectively in English, both orally and in writing
• Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to stand or sit for extended time periods
• Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications

• Teller I Level: 0–1 year of progressive retail financial or customer service experience
• Teller III Level: Minimum of 3 years of retail banking or credit union experience including cash handling, customer service experience, and an understanding of financial services regulatory policies and compliance; minimum of 2 years of financial experience identifying and promoting products and services to meet member/customer needs

Does this position require a valid driver’s license? No

Education Level: General and business knowledge equivalent to a high school diploma