Float Teller

About the role

Operates a Teller window by providing prompt, efficient and accurate customer service, maintains security of a cash drawer; represents the Bank in a courteous, professional manner alert to customer needs, cross-sells bank products, and refers customers to the appropriate staff. All Planters Bank Employees Are Required To Live our core values at work each day with your Head, Heart, Hands and Feet.

Responsibilities

• Maintain a strict standard of confidentiality involving all transactions.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocation and coordinating the work flow.
• May assist in training new employees and answer co-worker questions.
• Will be involved in ordering, receiving, verifying, and distributing cash.
• Operate a teller window to serve the bank's customers by:
  • Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customer receipts.
  • Examining cash carefully to guard against acceptance of counterfeit bills.
  • Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
  • Entering transactions into computer and issuing customer receipts.
  • Accepting savings deposits and withdrawals, verifying signatures.
  • Providing additional customer services including Official Checks, Personal Money Orders, Savings Bonds, and Stop Payments.
  • Balancing cash daily by counting cash at the beginning of shift and balancing cash and checks against computer records at the end of the shift.
  • Accepting payments for loans.
  • May be responsible for bank opening/closing under dual control.
  • May be asked to assist in operational and servicing needs of the ATMs.
  • May be asked to admit customers to safe deposit boxes.
  • Open and close vault under dual control. May assist in vault maintenance.
• Promote the bank's products and services; consistently cross-sells bank products at every opportunity.
• Make a concentrated effort to solve customer problems.
• Observe suspicious behavior and report any such activity to head teller and/or security personnel as appropriate.
• In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• May be required to travel to different offices on short notice; services the Indianola, Sunflower, Louise, and Inverness offices.

Requirements

• High School Diploma or equivalent preferred.
• Basic Accounting knowledge.
• Bank experience not required but strongly preferred.
• 6 months of cash handling and balancing money transactions within prior four years.
• Communication skills in dealing with customers and employees.
• Satisfactory Credit Bureau and Background Check Report.
• Physical requirements: Sitting 20%, Standing 70%, Walking 10%, Fine Manipulation of Hands 80%, Lifting Frequently 40 lbs, Carrying Frequently 40 lbs, Pushing/Pulling None, Bending/Squatting Frequently.

Skills

• Computer Software
• Ten-Key calculator
• Photocopier
• Telephone
• Fax Machine