Float Teller

About the role

All Planters Bank Employees Are Required To Live our core values at work each day with your Head, Heart, Hands and Feet. Maintain a strict standard of confidentiality involving all transactions. Deliver quality service to all customers. Possess a team-oriented attitude with a desire to see success in themselves and others. Develop a working knowledge of all bank products. Operates a Teller window by providing prompt, efficient and accurate customer service, maintains security of a cash drawer; represents the Bank in a courteous, professional manner alert to customer needs, cross-sells bank products, and refers customers to the appropriate staff.

Responsibilities

• Maintain a strict standard of confidentiality involving all transactions.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocation and coordinating the work flow.
• May assist in training new employees and answer co-worker questions.
• Will be involved in ordering, receiving, verifying, and distributing cash.
• Operate a tellers window to serve the banks customers by:
  • Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customer receipts.
  • Examining cash carefully to guard against acceptance of counterfeit bills.
  • Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
  • Entering transactions into computer and issues customer receipts.
  • Accepting savings deposits and withdrawals, verifying signatures.
  • Providing additional customer services including Official Checks, Personal Money Orders, Savings Bonds, and Stop Payments.
  • Balances cash daily by counting cash at the beginning of shift and balances cash and checks against computer records at the end of the shift.
  • Accepting payments for loans.
  • May be responsible for bank opening/closing under dual control.
  • May be asked to assist in operational and servicing needs of the ATMs.
  • May be asked to admit customers to safe deposit boxes.
  • Open and close vault under dual control. May assist in vault maintenance.
• Promote the banks products and services; consistently cross-sells bank products at every opportunity.
• Make a concentrated effort to solve customer problems.
• Observe suspicious behavior and report any such activity to head teller and/or security personnel as appropriate.
• In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Secondary or additional job duties: follow any other job-related instructions