Float Teller

Join Mercantile Bank as a Full Time Float Teller based out of our Lowell, MI branch. This onsite role provides coverage to the Lowell, Ionia, and Belding markets and offers a dynamic, collaborative workspace with opportunities for professional growth and community impact.

Responsibilities

• Perform teller transactions (deposits, withdrawals, loan payments, check cashing) efficiently and courteously while adhering to bank policies and procedures.
• Maintain and balance a cash drawer daily.
• Promote and enhance customer relations by projecting a positive image and providing quality service.
• Initiate sales, pursue cross-sell opportunities, and ensure proper servicing and referrals using Mercantile’s Customer Relationship Management System (360 View).
• Answer telephones and direct customer inquiries to appropriate bank personnel.
• Foster strong customer relationships, assist with inquiries, promote self-service options, and encourage appointment setting for specialized needs.
• Collaborate in a team environment to contribute to branch goals and enhance customer satisfaction.

Requirements

• Ability to prioritize tasks, multitask, and stay organized in a fast-paced environment.
• Cash handling experience with accuracy, including counting cash back to customers.
• Proficiency in typing and data entry with accuracy via computer systems.
• Needs-based selling skills and attention to detail.
• Effective interpersonal communication skills (verbal and written).
• Ability to travel to branches within the central market (Lowell, Ionia, Belding).
• High school education or GED, or equivalent job-related education/experience.

Benefits

• Competitive compensation with bonus opportunities.
• Minimum of 3 weeks’ vacation, sick time, and 11 paid holidays.
• Generous 401k match of 5%.
• Company-paid life insurance.
• Tuition reimbursement, IVF and adoption assistance.
• Zero-interest loans for fitness equipment and business attire.
• Discounted bank services and employee stock purchase plan.
• 529 savings plans, health savings accounts, and flexible spending accounts.
• Legal protection and exceptional training and development opportunities.
• Encouragement to volunteer and connect with the community.

Schedule

Monday - Friday, 8:30 AM - 5:00 PM. This position requires travel to support other branches in the area.