Float Teller

About the role

The starting wage for this position is $17.00/hr. with a comprehensive and competitive benefits package. This position is eligible for a Spanish proficiency pay differential*. SCHEDULE: Full-time; Monday through Friday with availability between (8:15am - 5:15pm) and every other Saturday mornings (8:15am - 12:15pm). Average of 40 hours/week. LOCATION: 200 Hawkins Dr, Iowa City, IA 52242

Scope

The Float Teller will complete classroom and on-the-job training to learn the skills for the Teller role in order to prepare for placement in a permanent position. After completing a training period, Teller Trainees are encouraged to apply for permanent openings in retail branches as they become available. In the meantime, trainees will float among offices within their market to provide coverage for staffing shortages as needed.

Accountabilities

• Customer Service: Provide exceptional customer service to ensure customers consistently receive service of the highest standard.
  • Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
  • Issue official checks, money orders, and bank checks.
  • Note and verify significant information as required by Bank policy and procedure.
  • Maintain favorable customer relations through proper handling of all collection and disbursement functions.
  • Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered.
  • Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.
  • Maintain confidentiality of customer account information.
  • Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.
  • Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.
• Cash Handling:
  • Maintain adequate working funds as required by Bank policy.
  • Verify and balance assigned cash drawer daily with minimal cash variances.
  • As needed, purchase working money supply from Assistant Branch Manager/Branch Manager.
  • Count and verify currency.
• Relationship Management:
  • Support the overall sales effort.
  • Direct sales goals may be established by management for such items as referrals for other bank products.
  • Identify customer's financial services needs and cross-sell services to meet those needs.
  • Advise customers on promotional items and services.
  • Give referrals to customer service on prospects/customers for potential sales of products based on life events that you are hearing.
  • Give referrals to other departments like Commercial, Real Estate, and Trust.
  • Participate as part of various retail product campaigns the bank initiates.
  • Aid the office with special events and promotions.
  • Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.
  • Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
  • Adhere to customer service standards through Voice of the Customer program.

Education and Special Requirements

• Prefer a high school degree or equivalent.
• 1-2 years experience in a related position.
• Preferably in retail with cash handling responsibilities.
• This job requires skills needed in a typical office environment. This includes computer skills, as well as utilization of office equipment.
• Must have the dexterity to count money.
• Must be able to lift 50 pounds.
• Teller must successfully perform the functions of this position with a satisfactory job performance history and balancing record, and must meet the minimum time requirement before they are eligible to advance to the next level.
• Participate in at least 3 bank sponsored or community events annually.

Pay

$17.00 per hour

Benefits

Comprehensive and competitive benefits package

Equal Opportunity Employer/Veterans/Disability

Salary: $17.00 per hour