Float Personal Banker 1- South Pasadena

About the role

We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

Responsibilities

• Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies.
• Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
• Travel to various Financial Centers within the market.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience.
• Operate within the Bank’s risk appetite, achieving results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
• Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
• Maintain a developed rapport with the customer base and have knowledge of account ownership.
• Have the ability to answer and/or find answers to customer questions and find solutions to customer issues.
• Be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
• Achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling and cross-selling of bank products and services.
• Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.

Qualifications

• High school diploma/GED.
• Extensive cash handling ability, requiring ability to perform advanced math functions.
• The ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• In-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, usually acquired with a minimum of 2 years of CSR experience.
• The ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• The ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Flexibility in scheduling.
• Safe Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

• Excellent customer service skills.
• Ability to handle customer inquiries and resolve issues.
• Knowledge of retail products and services.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to follow policies and procedures.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

Total Base Pay Range: $43,680.00 - $69,900.00 USD

Schedule

Normal office environment. Extending viewing of computer screens. Travel will be required.