Float Patient Service Representative

About the role

As a Float Patient Service Representative at Solis Mammography, you will act as the first point of contact for patients, providing outstanding care and maintaining the flow of our centers in Tomball, Katy, and other Houston locations. This role is critical to our organization’s profitability and our mission to deliver compassionate, exceptional care.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients, including input of demographic and insurance information into our Radiology Information System (RIS) and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record while maintaining confidentiality.
• Collect patient payments, including explaining benefits from insurance verification when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors.
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.
• Understand, promote, and demonstrate the Solis Way in all interactions.

Requirements

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology (preferred).
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Benefits

• Medical, Dental, and Vision coverage.
• 401k retirement plan.
• Paid Time Off (PTO) and Paid Holidays.
• Backup Child/Adult Care.
• Other unique benefits.

Pay

Competitive pay.

Schedule

Full-Time, 40 hours weekly.