Jobs · Business Development · New York

Float Member Support Specialist (One Vanderbilt)

One Medical · New York, NY · 1 mo ago
Business Development$22.75/hrFull-time
We need to output HTML fragment with sections: About Us? Actually "About Us" is a section heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate. The posting includes "About Us" (company description). That could be considered "About the role"? Actually "About Us" is about company, not role. But we can still use

for "About Us"? The examples list includes "About the role". But we can still use heading for "About Us" as it's a section heading. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use

for section headings (e.g. those). Likely we should use those standard headings where applicable. We have sections: About Us (company overview), The Opportunity (role description), What You'll Likely Work On (responsibilities), What You'll Need (requirements/qualifications), Competitive salary (pay), This is a full time role... (schedule), Benefits (benefits). Also physical demands maybe not needed. We should omit boilerplate like EEO, E-Verify, etc. We need to preserve all substantive information. Remove duplicated lines. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We must not repeat job title as heading. Not include Job ID. We must not create Pay/Schedule/Benefits sections unless posting actually states them. It does state pay, schedule, benefits. We must not include filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's extract content. About Us paragraph: "One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive." That's About Us. The Opportunity: "As a Member Support Specialist you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect." That's role description. What You'll Likely Work On: It's a long sentence with bullet-like items separated by line breaks? The text: "Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessaryAll front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etcContribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily workPerform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management." We need to split into list items. The text seems to have missing spaces between sentences. We'll parse logically: - Use impeccable C-I-CARE ... in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary - All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc - Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. - Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work - Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Then the disclaimer about responsibilities not exhaustive etc. That's boilerplate? It's part of responsibilities description but maybe we can keep as a paragraph after list. What You'll Need: list: - At least 1 year of experience in high touch customer or patient facing roles - Strong written and verbal communication skills - Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Then pay: "Competitive salary: the base pay for this position is $22.75 per hour based on a full time schedule [with a 1.25 differential for eligible extended hours]" Schedule: "This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday-Friday between 12:30 - 9:30pm based in the One Vanderbilt (1 Vanderbilt Ave) office location in New York, NY. In this flex/float role, you would also provide coverage to the Murray Hill, Bryant Park, and Rockefeller Center office locations as needed." Physical demands maybe not needed as not a section. Benefits: list: - Taking care of you today - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year - Protecting your future for you and your family - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance - In addition to the comprehensive benefits package outlined above, practicing clinicians also receive Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference But note that some benefits are for clinicians only; still we include as they are part of benefits package. We should not include boilerplate like "One Medical is an equal opportunity employer..." etc. Now construct HTML. We'll have sections:

    About Us

    ...

    The Opportunity

    ...

    Responsibilities

    • ...
    • ...

    These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

    Requirements

    • ...
    • ...

    Pay

    Competitive salary: the base pay for this position is $22.75 per hour based on a full time schedule [with a 1.25 differential for eligible extended hours]

    Schedule

    This is a full time role (40 hours/week) with 8 hour shifts generally taking place Monday-Friday between 12:30 - 9:30pm based in the One Vanderbilt (1 Vanderbilt Ave) office location in New York, NY. In this flex/float role, you would also provide coverage to the Murray Hill, Bryant Park, and Rockefeller Center office locations as needed.

    Benefits

    • ...
    • ...
    We need to ensure we don't include any empty sections. Check for any duplicated lines: we have not duplicated. Now produce HTML. Let's craft the About Us paragraph exactly as given, preserving punctuation. About Us paragraph: "One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive." The Opportunity paragraph: copy exactly. Now Responsibilities list items: need to ensure each item is a complete sentence. Let's extract each bullet: 1. "Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions

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