Float Member Support Specialist (Columbus Circle)

About the Company

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for everyone involved—from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, One Medical joined Amazon to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes.

About the Role

As a Member Support Specialist, you will be an ambassador for patients in the office, mastering human connection and demonstrating a strong drive for service. You will remove barriers to care, ensuring a truly exceptional in-office patient experience. You will steward the office space, maintaining the look and feel of the lobby to align with the One Medical brand. As the first point of contact for patient feedback, you will provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers. You are a strong team player with innovative problem-solving skills, tackling various tasks and challenges with empathy, focus, and compassion.

Responsibilities

• Use impeccable C-I-CARE (a framework for great interactions and effective communication) in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and strong knowledge of billing and insurance.
• Monitor patient feedback and assist with outreach as necessary.
• Perform front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service-level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad-hoc requests.
• Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System (1Life), to interact with team members and patients and complete daily work.
• Perform opening and closing duties, daily office upkeep, maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.

Requirements

• At least 1 year of experience in high-touch customer or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and consistently stepping up to take action on challenges.
• Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously.

Pay

The base pay for this position is $25.75–$27.75 per hour based on a full-time schedule, with a $1.25 differential for eligible extended hours.

Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday–Friday between 7:30 AM–7:00 PM, based in the Columbus Circle (1790 Broadway) office in New York, NY. In this flex/float role, you will also provide coverage to the Upper West, Rockefeller Center, and Manhattan Valley office locations as needed.

Physical Demands

Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

Benefits

• Taking care of you today:
  • Paid sabbatical for every five years of service.
  • Free One Medical memberships for yourself, your friends, and family.
  • Employee Assistance Program – Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Pre-tax commuter benefits.
  • PTO cash outs – Option to cash out up to 40 accrued hours per year.
• Protecting your future for you and your family:
  • 401K match.
  • Credit towards emergency childcare.
  • Company-paid maternity and paternity leave.
  • Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance – One Medical pays 100% of the cost of Short-Term and Long-Term Disability Insurance.
• Additional benefits for practicing clinicians:
  • Malpractice Insurance – Malpractice fees to insure your practice at One Medical are covered 100%.
  • UpToDate Subscription – An evidence-based clinical research tool.
  • Continuing Medical Education (CME) – Receive an annual stipend for continuing medical education.
  • Rounds – Providers end patient care one hour early each week to participate in this shared learning experience.
  • Discounted rate to attend One Medical’s Annual REAL primary care conference.