Float-Member Service Supervisor-Epping

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a full-time Member Service Supervisor- Float where you will provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager. This Member Service Supervisor Float position will cover areas along the Seacoast region. There may be times when coverage may be needed in other areas as well. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Responsibilities

• Provide a variety of services to members and supervise branch personnel with the support and direction of the Branch Manager and/or Assistant Branch Manager.
• Cover areas along the Seacoast region; may need coverage in other areas as well.
• Have a thorough working knowledge of all Service CU policies and procedures, knows the current fiscal year corporate goals and the branch required goal production to achieve these goals including, but not limited to, loan production, new member development, and new checking account production.
• Works with their branch manager and staff to meet assigned goals including but not limited to loan production, new member development, and new checking account production.
• Has a thorough understanding of all Service CU products and services in order to cross-sell those products and services which will serve the needs of the member.
• Conduct all business activities while complying with Service CU policies and Federal banking regulations.
• Adhere to compliance requirements to include but not limited to; physical security, information security, safety, Office of Foreign Assets Control (OFAC), Monetary Instruments (MI), Suspicious Activity Reports (SAR), Current Transaction Reports (CTR), and Fraud/Identity Theft.