Float Medical Receptionist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: - About Us: description of One Medical. Could be "About the role"? Actually "About Us" is company description. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" maybe summarizing the role description. The posting includes "The Opportunity" describing role. So we can put that under "About the role". Also there is "What You'll Likely Work On" which is responsibilities. Then "What You’ll Need" which includes requirements/qualifications/skills. Then "Benefits". Then "Competitive salary: the base pay..." gives Pay and Schedule. Also schedule details: full time role (40 hrs/week) with 8 hr shifts generally Monday-Friday 8am-7:30pm. So we have Pay and Schedule. We need to avoid filler like "commensurate with experience". Not present. We need to preserve all substantive info, not invent. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to output only HTML fragment. Let's extract sections: About the role: from "The Opportunity As a Float Medical Receptionist, internally known as a Flex Member Support Specialist at one of our offices, you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or in office providers. Our Flex Member Support Specialist support multiple offices in a Market. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect." That's prose. Responsibilities: from "What You'll Likely Work On" list: It seems a paragraph with multiple items separated by maybe commas? Let's parse: "Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessaryAll front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etcContribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily workPerform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management." We need to break into list items. Could split by sentences or logical sections. We'll create

  • items for each major duty. Potential list: - Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary. - Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations. - Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc requests. - Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System (1Life) to interact with team members and patients and complete daily work. - Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization. We could also include note about responsibilities not exhaustive but that's boilerplate; we can drop. Requirements/Qualifications/Skills: from "What You’ll Need". It includes: - At least 1 year of experience in high touch customer or patient facing roles - Strong written and verbal communication skills - Strong written and verbal communication skills in English, bilingual applicants encouraged to apply - Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously We have duplicate "Strong written and verbal communication skills". We'll combine maybe one line. We could separate into Requirements (experience, communication, teamwork) and Skills (computer proficiency). But instruction says we can have sections Requirements, Qualifications, Skills. We need to decide what to put where. Since the posting lumps them, we could put all under "Requirements" or split. To follow instruction, we can create sections: Requirements (experience, communication, teamwork), Qualifications (maybe same as requirements?), Skills (computer proficiency). But we risk duplication. Better to follow typical: Requirements = experience and education; Qualifications = specific credentials; Skills = abilities. Since no explicit qualifications, we could put experience under Requirements, communication and teamwork under Skills? Hmm. Simplify: Use "Requirements" for the experience and communication and teamwork; "Skills" for computer proficiency. Omit Qualifications if no distinct content. But we must only include sections when posting has real specific content. So we can have Requirements and Skills. Benefits: list from "Benefits One Medical offers a robust benefits package..." then bullet list. We need to extract benefits list: - Paid sabbatical for every five years of service - Free One Medical memberships for yourself, your friends and family - Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues - Competitive Medical, Dental and Vision plans - Pre-Tax commuter benefits - PTO cash outs - Option to cash out up to 40 accrued hours per year - 401K match - Credit towards emergency childcare - Company paid maternity and paternity leave - Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance - Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance - (For clinicians) Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%. - UpToDate Subscription - An evidence-based clinical research tool - Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education - Rounds - Providers end patient care one hour early each week to participate in this shared learning experience - Discounted rate to attend One Medical’s Annual REAL primary care conference But note that some benefits are for clinicians only (malpractice, UpToDate, CME, Rounds, discounted conference). The posting says "In addition to the comprehensive benefits package outlined above, practicing clinicians also receive..." So those are additional benefits for clinicians. Since the role is not a clinician (Flex Member Support Specialist), we might still include them as part of benefits but note they are for clinicians. However we should preserve all substantive information; we can include them but maybe note they are for clinicians. We'll include all. Pay: "Competitive salary: the base pay for this position is $18.00 per hour based on a full time schedule." Schedule: "This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday - Friday from 8am - 7:30pm. Flex Member Support Specialists lend support to other One Medical locations in a market. Location and schedule are subject to change." We need to output Pay and Schedule sections only if posting actually states them. Yes. We need to avoid filler like "Location and schedule are subject to change." That's substantive. Now format. We'll output:

    About the role

    ... (the opportunity paragraph)

    Responsibilities

    • ...
    ...

    Requirements

    • At least 1 year of experience in high touch customer or patient facing roles
    • Strong written and verbal communication skills
    • Bilingual applicants encouraged to apply (English proficiency required)
    • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
    • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges

    Skills

    • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously

    Benefits

    • Paid sabbatical for every five years of service
    • Free One Medical memberships for yourself, your friends and family
    • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
    • Competitive Medical, Dental and Vision plans
    • Pre-Tax commuter benefits
    • PTO cash outs - Option to cash out up to 40 accrued hours per year
    • 401K match
    • Credit towards emergency childcare
    • Company paid maternity and paternity leave
    • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
    • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
    • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100% (for practicing clinicians)
    • UpToDate Subscription - An evidence-based clinical research tool (for practicing clinicians)
    • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education (for practicing clinicians)
    • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience (for practicing clinicians)
    • Discounted rate to attend One Medical’s Annual REAL primary care conference (for practicing clinicians)

    Pay

    Competitive salary: the base pay for this position is $18.