Float Medical Receptionist

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We transform healthcare by improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have delighted people for the past fifteen years. In February 2023, we joined Amazon, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. We build a diverse, driven, and empathetic team, fostering an environment where everyone can thrive.

The Opportunity

As a Float Medical Receptionist, internally known as a Flex Member Support Specialist, you will be an ambassador for patients in office, mastering human connection and a strong drive for service. You will remove barriers to care, ensuring a truly exceptional in-office patient experience. You are the steward of the space, ensuring the look and feel of the office lobby aligns with the One Medical experience. You will handle patient feedback and provide support as needed to the Practice Coordinator, Operations Manager, or in-office providers. You support multiple offices within a Market, demonstrating teamwork and innovative problem-solving skills. You communicate effectively, identifying opportunities and delivering customer-centric solutions with empathy, focus, and compassion. You bring self-awareness to your work, leveraging strengths and developing areas of opportunity. You thrive in cultures focused on feedback and growth, adapting to meet the needs of patients and teams. You have an unwavering drive to help and serve others, creating amazing moments for our members and teammates.

What You'll Likely Work On

• Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
• All front of house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad hoc asks, etc.
• Master our technology suite including Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organizing

What You’ll Need

• At least 1 year of experience in high touch customer or patient facing roles
• Strong written and verbal communication skills
• Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously

Competitive Salary

The base pay for this position is $21.50 per hour based on a full-time schedule. This is a full-time role (40 hours/week) with 8-hour shifts generally taking place between Monday-Friday 7:00am-7:00pm based in person at our offices in Maryland. Our Flex Member Support Specialists lend support to multiple One Medical locations in a Metropolitan Statistical Area (MSA). Office location and schedules are subject to change.

Physical Demands

Mostly sedentary work duties requiring up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.

Benefits

• Taking care of you today
• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends, and family
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Protecting your future for you and your family
• 401K match
• Credit towards emergency childcare
• Company-paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
• In addition to the comprehensive benefits package, practicing clinicians also receive Malpractice Insurance, UpToDate Subscription, Continuing Medical Education (CME), Rounds, and Discounted rate to attend One Medical’s Annual REAL primary care conference

Equal Opportunity Employer

We encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.