Float Medical Assistant

About the role

One Medical is a primary care solution dedicated to transforming healthcare by offering quality care more affordably, accessibly, and enjoyably. We strive to improve the healthcare experience for everyone involved, including patients, providers, employers, and health networks. Since 2008, we've been providing seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon Health, aiming to deliver exceptional health care to more consumers, employers, care team members, and health networks.

Responsibilities

• Use impeccable C-I-CARE in all patient interactions, ensuring a positive in-office experience through patient intake, same day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location.
• Perform and assist with extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
• Care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting with clerical duties like biometric screening forms, medical record reviews, billing inquiries, and DOH reporting.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting providers with ad hoc asks, and performing opening and closing duties/daily office upkeep.
• Master our technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work.

Requirements

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Qualifications

• Competitive salary: starts at $23.00 per hour based on a full-time schedule.
• Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location.
• Benefits include a robust benefits package designed to aid your health and wellness, including paid sabbaticals, free One Medical memberships, and comprehensive health coverage.
• The role is full-time (40 hrs/week) with 8 hr shifts generally taking place between 7am-5pm, Monday-Saturday, based in Littleton, CO and Englewood, CO.
• Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

Skills

• Excellent specimen collection technique.
• Tactful interpersonal skills during patient interactions.
• Confidence and trust-building during the collection process.
• Effective communication skills.
• Ability to multitask and adapt to changing environments.
• Strong problem-solving skills.
• Self-awareness and continuous improvement mindset.
• Ability to thrive in fast-paced, dynamic environments.
• Drive to help and serve others.
• Empathy and compassion in all interactions.

Benefits

One Medical offers a comprehensive benefits package designed to aid your health and wellness. Eligible team members receive:

• Paid sabbatical for every five years of service.
• Free One Medical memberships for yourself, your friends, and family.
• Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Pre-Tax commuter benefits.
• PTO cash outs - Option to cash out up to 40 accrued hours per year.
• Rounds - Providers end patient care one hour early each week to participate in this shared learning experience.
• Discounted rate to attend One Medical’s Annual REAL primary care conference.

For more information, visit https://www.onemedical.com/careers/.