Float Medical Assistant

Join our team at Mercy Medical Center, recognized by Newsweek as one of America's Most Trustworthy Companies (2023–2025) and one of America's Greatest Workplaces for Women (2025). We are also a multi-time recipient of Forbes' America's Best Midsize Employers award. As a hospital founded by the Sisters of Mercy, we offer a supportive environment where dedicated professionals thrive.

Responsibilities

The Medical Assistant provides front and back office duties to pulmonary providers in an outpatient setting. This is a traveling position requiring reliable transportation and willingness to travel to all locations, including Mercy Downtown, Overlea, Lutherville, Reisterstown, Glen Burnie, and Ellicott City. Must have Monday and Tuesday availability.

• Front Office Duties
  • Greet patients courteously and provide a welcoming atmosphere.
  • Schedule and confirm patient appointments and procedures.
  • Verify patient insurance information and collect co-pays or fees.
  • Answer phone calls, respond to inquiries, and provide information.
  • Complete patient check-in and check-out processes.
• Back Office Duties
  • Take patient vital signs, record medical histories, and update electronic health records (EHR).
  • Provide patient education and instructions as directed by healthcare providers.

Requirements

Education and Work Experience:

• High School Diploma or GED.
• A minimum of one year of experience, preferably in a medical office setting.

Specific Requirements:

• Certification: CPR preferred.
• Knowledge, Skills, and Abilities:
  • Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
  • Experience with Meditech, Epic, Performance Manager, or NetLearning (if applicable).
  • Computer proficiency and technical aptitude.
  • Ability to read, write, and speak English clearly.
  • Ability to work independently and make decisions as needed.
  • Strong communication skills and ability to interact tactfully with personnel, visitors, patients, physicians, and the public.
  • Flexibility, personal integrity, and ability to work effectively in a team.
  • Ability to follow written and oral instructions.
• Required to travel to satellite offices.

Pay

Minimum USD $18.66/Hr. Maximum USD $30.79/Hr.

Benefits

Benefits eligibility is based on scheduled FTE status and job category.

• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch-up” provision.
• Paid Time Off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other wellness opportunities through the Employee Assistance Program.
• Employer-paid Short & Long Term Disability benefits for eligible employees.
• Voluntary benefits, including discounts on auto & home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program for employees who exemplify Mercy’s Mission and Values.