Float Medical Assistant

Join our team at Mercy Medical Center, recognized by Newsweek as one of America's Most Trustworthy Companies (2023–2025) and one of America's Greatest Workplaces for Women (2025). We are also a multi-time recipient of Forbes' America's Best Midsize Employers award. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive.

Responsibilities

The Medical Assistant provides front and back office duties to various pulmonary providers in an outpatient setting. This is a traveling position; reliable transportation and willingness to travel to all locations are required. Locations include Mercy Downtown, Overlea, Lutherville, Reisterstown, Glen Burnie, and Ellicott City. Must have Monday and Tuesday availability.

• Front Office Duties
  • Greet patients in a courteous and friendly manner, providing a welcoming atmosphere.
  • Schedule and confirm patient appointments and procedures.
  • Verify patient insurance information and collect co-pays or fees as needed.
  • Answer phone calls, respond to inquiries, and provide information to patients and other callers.
  • Complete patient check-in and check-out processes.
• Back Office Duties
  • Take patient vital signs, record medical histories, and update electronic health records (EHR).
  • Provide patient education and instructions as directed by healthcare providers.

Requirements

Education and Work Experience:

• High School Diploma or GED.
• A minimum of one year of experience, preferably in a medical office setting.

Specific Requirements:

• License Requirements: N/A
• Certification Requirements: CPR preferred.
• Knowledge, Skills, and Abilities:
  • Microsoft Word, PowerPoint, Excel.
  • Microsoft Outlook.
  • Meditech (if applicable to position).
  • Epic (if applicable to position).
  • Performance Manager/NetLearning.
  • Computer proficiency and technical aptitude.
  • Must be able to read, write, and speak English in an understandable manner.
  • Must be able to work independently and make decisions when circumstances warrant.
  • Must possess effective communication skills and deal tactfully with personnel, visitors, patients, physicians, and the public.
  • Must be flexible, have personal integrity, and function effectively as part of a team.
  • Must follow written and oral instructions.
• Required to travel to satellite offices.

Pay

Minimum USD $18.66/Hr. Maximum USD $30.79/Hr.

Benefits

Benefits eligibility is based on scheduled FTE status and job category.

• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with generous company match and “catch-up” provision.
• Paid Time Off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee-related wellness opportunities through our Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy’s Rewards & Recognition Program, rewarding employees for living Mercy’s Mission and Values.