Float Medical Assistant

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. We started as a convenient, hybrid delivery model spanning digital and at-home modalities and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital, and at-home channels.

About the Company

Our values empower team members to make smart decisions without micro-management:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and excels in delighting patients.

About the Role

Care Navigators are the company’s patient support liaisons and often the first Ascend care team member to interact with new members. This role manages crucial aspects of a patient’s individualized care plan, including clinical and administrative support, triaging patients, booking appointments, and preparing patients for examinations. The Care Navigator is an integral member of a team focused on providing excellent and comprehensive primary care.

Key Performance Outcomes

• 100% consent forms collected from the patient
• 100% of credit cards collected prior to appointment (combined with front office)
• 80% reappointment rate for new patients
• 60% reappointment rate for existing patients
• 100% follow-up on labs, referrals, and prescriptions
• Polished professional appearance demonstrating kindness, compassion, energy, and a patient-first focus

Responsibilities

• Book telehealth appointments, triage patients virtually, and record patient interviews, history, and chief complaints using Ascend’s EMR.
• Facilitate telehealth consultations by pre-visit chart review or planning, ensuring equipment operability, orienting patients to technology, and facilitating communication between provider and patient.
• Prepare patients for examinations, perform or set up referrals for routine screening tests, assist physicians with exams, and explain treatment procedures and instructions.
• Work directly with the Care Coordinator to ensure all patients have care plans and follow-up appointments lined out by the provider.
• Organize and manage inbound and/or outbound communications—calls, chats, and emails.
• Offer advice and guidance to new and existing members, educating them on Ascend Medical’s benefits and guiding them on service utilization.
• Assist patients in understanding and navigating their health insurance to maximize benefits.
• Process patient phone messages, online messages, follow-up calls, and route them to appropriate team members.
• Conduct business in a service-oriented manner, attentive, cooperative, sensitive, respectful, and kind with patients, visitors, the public, and colleagues.

Requirements

• High school diploma or equivalent is required.
• Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (e.g., foreign-trained physician, paramedic) is required.
• Certified Clinical Medical Assistant (CCMA) preferred.
• Minimum of 2 years of Medical Assistant experience in a healthcare setting.
• Current CPR certification.

Skills

• Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination.
• Excellent communication skills using appropriate medical terminology and professional conduct.
• Creative problem-solving to leverage Ascend’s strengths.
• High energy, growth mindset, and curiosity to learn.
• Highly adaptable and critical thinker, understanding nuance.
• Team player with a collaborative mindset and feedback-driven approach.
• Enjoy frequent communication and thrive in a multi-person interaction environment.
• Self-aware problem solver with a passion for changing primary healthcare.
• Task-oriented, self-motivated, and able to work remotely without supervision.
• Strong ability to utilize technology, experienced with EMR documentation.
• Spoken and written fluency in English. Bilingual preferred.

Benefits

• Medical, dental, and vision coverage.
• 401k with company match.
• Generous PTO, paid parental leave, and company holidays.
• Free healthcare with Ascend, including telemedicine options.
• Flexible schedule and work/life balance.

Work Environment

This is a high-growth, fast-paced small organization. The ability to be productive, agile, and successful in an intense work environment is critical.

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.