Float Customer Service Supervisor

About the Role

Join our team as a Customer Service Supervisor and lead exceptional customer experiences at BayCoast Bank. You’ll drive outstanding customer interactions, coach and develop your team, and help customers achieve their financial goals while growing your career in banking.

Location: East Bay Region. Must be available to float between our Fall River, Westport, Tiverton, Bristol, Portsmouth, Newport, and Little Compton branches. May be eligible for mileage reimbursement. Bilingual (Spanish/Portuguese) is a plus but not required.

Responsibilities

• Supervise, coach, and develop teller staff
• Provide ongoing training and feedback
• Manage staffing schedules
• Handle customer inquiries and resolve issues
• Build strong relationships with customers
• Identify referral opportunities and support sales initiatives
• Oversee teller operations and cash handling
• Maintain compliance with banking policies
• Collaborate across departments
• Participate in community events

Requirements

• Minimum 1 year of teller experience
• Strong leadership skills
• Customer-focused mindset
• Knowledge of banking products
• Strong attention to detail
• Positive attitude and reliability
• Ability to lift up to 50 lbs
• Flexibility to work evenings or weekends
• Ability to travel between branch locations

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Educational assistance and tuition assistance
• Defined Benefit Pension Plan
• Employee banking perks
• Career advancement opportunities

About Us

At BayCoast Bank, we believe in making a difference for our customers, community, and employees. Our core values include taking pride in what you do, believing your work matters, caring about people, and maintaining a positive attitude.