Float Customer Service Supervisor
About the role
Location: East Bay Region, needs to be available to Float between our Fall River, Westport, Tiverton, Bristol, Portsmouth, Newport, and Little Compton Branches - May be eligible for Mileage Reimbursement. Bilingual: Spanish/Portuguese a plus but not required. Join Our Team and Lead Exceptional Customer Experiences Are you a passionate leader who thrives on delivering outstanding service and developing high-performing teams? At BayCoast Bank, we’re looking for a Customer Service Supervisor who will bring energy, leadership, and customer focus to our branch team. In this role, you’ll be the driving force behind exceptional customer interactions—coaching your team, solving challenges, and helping customers achieve their financial goals. If you enjoy mentoring others, making an impact in your community, and growing your career in banking, we want to hear from you!
Responsibilities
- Supervise, coach, and develop teller staff
- Provide ongoing training and feedback
- Manage staffing schedules
- Handle customer inquiries and resolve issues
- Build strong relationships with customers
- Identify referral opportunities
- Support sales initiatives and branch goals
- Oversee teller operations and cash handling
- Maintain compliance with policies
- Collaborate across departments
- Participate in community events
Requirements
- Minimum 1 year teller experience
- Strong leadership skills
- Customer-focused mindset
- Knowledge of banking products
- Strong attention to detail
- Positive attitude and reliability
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Educational assistance
- Tuition assistance
- Defined Benefit Pension Plan
- Employee banking perks
- Career advancement opportunities
Schedule
- May require evenings or weekends
- Travel between locations may be required