Flight Services Manager

About the role

In this role, you will coordinate the end-to-end execution of client trips by managing key operational details and ensuring flight itineraries are accurate and aligned. You will work closely with the Relationship Manager and internal teams to deliver exceptional day-of-flight experiences while handling any irregular operations with precision, care, and professionalism.

Responsibilities

• Collaborate with assigned Relationship Manager to prepare and finalize accurate, high-quality flight itineraries
• Coordinate off-fleet quotes using Avinode and internal processes, reviewing and confirming operational alignment
• Conduct final quality checks on trip details, including catering, ground transportation, FBOs, and crew coordination, ensuring internal teams are informed
• Send timely day-before and day-of-flight communications to clients, including confirmation emails and app updates
• Proactively manage IROPs (irregular operations) by coordinating internally and communicating clear, and timely updates to the client
• Serve as a central point of contact for last-minute changes, ensuring logistics are swiftly adjusted and clearly communicated
• Maintain accuracy across platforms, documentation, and communications to uphold service standards and client trust
• Identify opportunities to improve processes and enhance the member trip experience

Qualifications

• Experience in operations coordination, logistics, or flight scheduling
• Strong organizational and quality assurance skills
• Excellent communication and problem-solving ability
• Proficiency in managing trip details in CRM or scheduling systems
• Minimum of 3-5 years sales support or customer service-related experience required
• Bachelor’s degree or relevant experience in a high-touch customer service environment

Preferred Requirements

• Familiarity with aviation operations, off-fleet charter tools such as Avinode, or logistics systems
• Experience coordinating complex travel or event itineraries
• Ability to anticipate issues and solve problems quickly
• Comfort working cross-functionally and managing time-sensitive operational updates

Physical Requirements

• Standard office and computer usage required

Salary

The range for the role is between $75,000–85,000 plus commission. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being