Flight School Office Administrator

About the role

Sterling Flight Training is an FAA approved part 141 flight training school located in Jacksonville with a satellite operation in Tallahassee. We are run by respected and successful aviation professionals with strong financial backing. We are seeking a dynamic individual to join our team.

Responsibilities

• Manage all admissions processes
• Manage office operations
• Enhance the overall student experience
• Day-to-day management of the admission/office side of the flight school
• Manage a variety of unique issues that occur daily
• Responsible for all student progress tracking, including university and career students in various programs which have specific reporting requirements
• Manage the front desk, phone line, and emails inquiries in a timely manner
• Provide information to walk-in inquiries and assign prospective student tours as needed
• Maintain professional relations with all team members, students, and vendors
• Manage student enrollments, scheduling of students and aircraft updates and changes
• Take photos of students, facilities, renters, checkrides, for social media and marketing purposes
• Responsible for all aircraft, student, instructor, and maintenance scheduling needs
• Provide accounting support as needed, confirm flight lessons and rental reservations daily
• Manage international students, TSA, and CVIS requirements
• Manage VA students and invoicing
• Manage property and supply needs of the office building as needed
• Create new opportunities for school revenue
• Oversee maintenance schedule and timeline
• Liaison to Airport Authority
• Aid in interview process and onboarding new Team Members
• Willingness to attend community/industry events to promote the flight school

Qualifications

• Understanding flight training or personal aviation flight training experience is highly preferred
• Prior experience in student services, academic advising, office management or similar role, preferred
• Must work onsite 40 hours each week Monday-Friday
• High level of attention to detail and accuracy with strong time management skills
• Ability to multitask various projects and complete them in a timely manner
• Working knowledge of Microsoft, Teams, Word, and Excel with the ability to easily adapt to new technology
• Exceptional communication and problem-solving skills are essential
• Strong organizational and data management skills
• Ability to work under pressure and complete tasks with a sense of urgency
• Desire for continuous improvement and willingness to embrace role variations
• Strong teamwork skills with people from diverse backgrounds
• Self-starter with desire to help the school improve and grow current processes and procedures
• Experience working in multilocation businesses or with hybrid teams is a plus
• Ability to pass background check and drug test

Benefits

Benefits (Full-Time Employees): Medical, dental, and vision insurance. Supplemental coverage options. Company HSA contributions. Competitive PTO plan. 401(k).